Utilities Services Supervisor

Colorado Psychiatric; Arvada (CO); Híbrido; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

City of Arvada seeks a Utilities Services Supervisor to lead billing operations, financial management, and exceptional customer service for the city’s utility programs. The role focuses on reliable billing systems, staff development, and delivering quality service to residents.

The candidate should have several years in utility billing, a Bachelor's degree, and proven supervisory experience. The department emphasizes collaboration, continuous improvement, and community-focused solutions.

Qualificações

• Three years of billing, payment processing, and customer service experience.
• Two years of supervisory experience required.
• Experience with CIS/ERP/CRM systems preferred.
• Knowledge of accounting principles and financial reporting.
• Ability to lead staff and manage performance.

Responsabilidades

• Oversee billing systems, implement software, and train staff.
• Manage budget development and cost control for utility services.
• Lead customer service and financial operations to ensure accuracy and reliability.
• Coordinate with departments and external agencies on projects.
• Analyze consumption data to identify trends and enforce cost savings.
• Provide day-to-day leadership, communicate vision, delegate, and develop staff.
• Represent the department at meetings and events.

Conhecimentos

Utility billing operations

Customer service

Financial operations

Leadership / supervision

Budgeting

Regulatory compliance

Data analysis

Communication skills

Formação académica

Bachelor's Degree

Business, Accounting, Finance or related field

Ferramentas

CIS systems

ERP systems

CRM systems

Billing software

Microsoft Excel

Descrição da oferta de emprego

The City of Arvada is hiring a Utilities Services Supervisor! If you’re an experienced leader with a background in utility billing, financial operations, customer service, and team supervision, we encourage you to apply. This position provides leadership for utility services while supporting efficient operations, reliable billing systems, staff development, and quality service to the community.

Essential Job Functions

• Ensures efficiency and reliability in billing, customer service, and financial operations.
• Oversees financial management tasks, including budget development and cost control for utility services.
• Manages utility billing systems, including the implementation of billing software and training staff on its use.
• Ensures compliance with all relevant regulations and standards related to utilities management.
• Coordinates with other departments and external agencies to facilitate utility projects and initiatives.
• Analyzes utility consumption data to identify trends and develop strategies for consumption reduction and cost savings.
• Oversees day-to day leadership activities, including effectively communicate vision and priorities, makes decisions and problem solves, delegates work, manages performance, hires, manage resources, develops others, and maintains a team culture to produce strong performance and positive employee and community member experiences.
• Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

Other Job Functions

• Serving as a backup for the Utilities Services Manager.
• Performs other duties as assigned.

Essential Supervisory Duties

• Develops and/or participates in the development of staff work plans, measures and tracks progress towards goals, prepares and conducts timely and constructive performance appraisals.
• Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
• Coaches, counsels and supports staff to maximize efficiency and effectiveness. Consistently educates and advises staff on organizational rules, regulations, policies and procedures. Supports creative thinking and problem solving and encourages participatory decision making when appropriate.
• Provides training and job enrichment opportunities and encourages professional growth and development.

Knowledge Skills and Abilities

• Knowledge of city policies, procedures, and goals, as well as a working knowledge of accounting principles.
• Strong experience in utility billing operations, including customer account analysis, billing rate structures, and financial statement preparation.
• Advanced computer skills, including proficiency in maintaining computer software systems, financial, and office software systems.
• Ability to resolve complex inquiries and complaints from citizens or businesses regarding utility services.
• Experience in exercising initiative, judgment, and making decisions within assigned authority.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

Knowledge Skills Abilities Preferred

• Experience with project management, analysis, design, testing, implementation, system review, and support for utility billing and Customer Information Systems (CIS).
• Advanced skills in data analysis and management, with the ability to use report writing tools to develop ad hoc reports for testing, analyzing data, and ensuring data integrity.
• Proven track record of developing and supervising staff, including work plan development, performance appraisals, and providing training and professional growth opportunities.

Education Degree

Bachelors Degree (BA, BS, BBA)

Education Major

Business, Accounting, Finance or related field.

Education Required

An equivalent combination of education and experience may be considered.

Work Experience Required

• Three (3) years experience in billing, payment processing and customer service.
• Two (2) years of supervisory experience is required.

Work Experience Preferred

• Experience with specific types of systems such as Customer Information Systems (CIS), Enterprise Resource Planning (ERP) systems, or Customer Relationship Management (CRM) systems is preferred but not required.
• Additional experience in utilities services, financial management, or related fields is advantageous.
• Professional certifications related to utility management, project management, or accounting could be advantageous.

Other Qualifications

Must pass a criminal background check and a driving record check, if required by the position.

Physical Demands

Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

Hazards

Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident

Work Environment

Exposure to routine office noise and equipment