Utility Service Rep Billing

Strategic Government Resources, Inc.; North Richland Hills, Northern (TX, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

TMRS retirement

457 Deferred compensation plan

Vacation and holidays

Sick leave

Paid holidays

Job summary

City of North Richland Hills is seeking a Billing Clerk to ensure accurate utility billing and timely distribution of bills. You will analyze meter data, post readings, and generate bills for water and commercial services, while supporting customers and handling account terminations.

The role requires a High School Diploma or Equivalency, two years of customer service experience in accounts receivable or billing, and a valid Texas Class C Driver’s License.

Qualifications

• High School Diploma or Equivalency.
• Two years’ customer service-related experience in accounts receivable or billing.
• Valid Texas Class C Driver’s License.

Responsibilities

• Provide timely and accurate billing of utility services.
• Analyze data from meter readings and post readings in the computer system.
• Generate bills for water services and commercial garbage services.
• Ensure monthly bills for utility services are distributed on time.
• Prepare final bills for termination of service customers.
• Provide customer service support.
• Issue work orders for activation and termination of services.
• Enter and process applications for new fire hydrant accounts and commercial garbage accounts.
• Maintain the filing system and distribute delinquent account information to customers.
• Track billing cycle dates and respond to inquiries from businesses and citizens.

Skills

Customer service

Education

High School Diploma or Equivalency

Job description

The purpose of this position is to provide City utility customers with timely and accurate billing of utility services.This is accomplished by analyzing data from meter readings, posting accurate meter readings in computer system, running specialized billing calculations, generating bills for water services and commercial garbage services, ensuring monthly bills for utility services are distributed on time, preparing final bills for termination of service customers, providing customer service support, issuing work orders for activation and termination of services, ensuring non-payment of services results in cut-off of services and entering and processing applications for new fire hydrant accounts and commercial garbage accounts.Other duties include maintaining the filing system, generating, and distributing delinquent account and billing information to customers, tracking billing cycle dates, providing information to businesses on utility services, and interacting with other employees and citizens.This position does not provide directions to other employees.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

• Full-time employees are offered a complete line of benefits, which include medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

• As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

• The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• High School Diploma or Equivalency.
• Two years’ customer service-related experience in accounts receivable or billing.
• Valid Texas Class C Driver’s License.