DISPATCHER

Nrhtx; North Richland Hills (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and long-term disability

Texas Municipal Retirement System contributions

Paid vacation and holidays

Job summary

Nrhtx is seeking a Public Safety Dispatcher for the City of North Richland Hills. The role involves answering emergency and non-emergency calls, dispatching appropriate services, and providing crucial medical information. Candidates must have a High School Diploma, prior customer service experience, and certifications in emergency response. Full-time employees enjoy comprehensive benefits including health insurance, retirement options, and generous leave policies. The work schedule entails four consecutive 10-hour shifts with rotating shifts during training.

Qualifications

• One year of experience in customer service or dispatch.
• Valid Texas Class C Driver’s License is required.
• EMD Certification, CPR Certification, and TCOLE Basic Dispatch Certification within one year.

Responsibilities

• Answer and respond to emergency and non-emergency calls.
• Dispatch appropriate personnel for responses.
• Maintain knowledge of communication regulations.

Skills

Customer service experience

Ability to evaluate and prioritize needs

Typing skills (35 WPM)

Education

High School Diploma/GED equivalent

Job description

The purpose of this position is to ensure the safety of the City’s residents and employees through the proper handling of the City’s emergency services calls. This is accomplished by answering and responding to emergency and non-emergency calls for police, fire, medical, water, public works and animal control services, evaluating and prioritizing needs of callers, dispatching the appropriate personnel to respond, providing emergency medical information to callers while awaiting the arrival of response units, and operating various types of communications equipment. Other duties include maintaining knowledge of communication regulations and rules, entering information into federal, state and local databases regarding wanted/missing persons and stolen property files, completing associated and required paperwork, attending training courses, troubleshooting communications equipment, and interacting with other City employees and citizens. This position does not provide direction to others.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full‑time employees are offered a complete line of benefits, which includes medical, dental, and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long‑term disability programs.

Retirement

As a full‑time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions toward your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full‑time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We're Looking For

• High School Diploma/GED equivalent.
• One year of experience dealing with the public, providing customer service, dispatch or related experience.
• EMD Certification, CPR Certification, Telecommunications Certification, and TCOLE Basic Dispatch Certification within one year of employment as a condition of continued employment.
• Valid Texas Class C Driver’s License.
• This position requires a typing test with a minimum typing score of 35 words per minute.

Additional Information

Typical Work Schedule Will Be: Four consecutive 10‑hour shifts, with three consecutive days off.

Rotating through all shifts is required during training.

Schedules are subject to change reflecting the needs of the department.