Utility Service Coordinator

Westinghouse Electric Company; Norwell (MA); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Westinghouse Electric Company is seeking a Customer-Focused Utility Service Coordinator to support utility service design projects from initiation through billing. Based in White Bear Lake, MN, this hybrid role requires collaboration with customers, field crews, work coordinators, and partners to move projects through design, construction, and billing.

You will report to the Utility Design and Project Coordination team and perform tasks including SAP work order processing, creating utility

Qualifications

• 1+ years of direct customer-facing experience.
• High school diploma or GED.

Responsibilities

• Manage utility service projects from initial customer request through project completion and billing.
• Review and process customer service notifications and work orders in SAP.
• Communicate with builders, homeowners, contractors, and company partners to gather project requirements.
• Create utility designs using Smallworld GIS and related systems.
• Coordinate project scheduling and work execution with field crews and work coordinators.
• Support field personnel during project execution by answering questions and providing project documentation.
• Review as-built drawings and completed work to ensure accuracy.
• Calculate billable costs, create invoices, and respond to customer billing inquiries.
• Submit utility locates and coordinate third-party site visits.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma/GED

Tools

SAP

Smallworld GIS

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About The Role

White Bear Lake, MN

We are looking for a customer-focused Utility Service Coordinator to support utility service design projects from initiation through billing. You will be an important liaison between customers, field crews, work coordinators, and company partners, ensuring projects move through the design, construction, and billing processes.

You will report to the Utility Design and Project Coordination team and works with work coordinators, field crews, customers, builders, and other company partners throughout the project lifecycle. While this is an individual contributor role with no direct reports, it requires collaboration to ensure projects are completed on time, and within established processes.

This is a hybrid position based in White Bear Lake, MN, with employees working onsite Tuesday through Thursday and remotely on Mondays and Fridays.

Key Responsibilities

• Manage utility service projects from initial customer request through project completion and billing.
• Review and process customer service notifications and work orders in SAP.
• Communicate with builders, homeowners, contractors, and company partners to gather project requirements.
• Create utility designs using Smallworld GIS and related systems.
• Coordinate project scheduling and work execution with field crews and work coordinators.
• Support field personnel during project execution by answering questions and providing project documentation.
• Review as-built drawings and completed work to ensure accuracy.
• Calculate billable costs, create invoices, and respond to customer billing inquiries.
• Submit utility locates and coordinate third-party site visits.

Qualifications

• 1+ years of experience working with customers directly
• High school diploma/GED

Our Safety Pledge To You

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $28.00/hour to $32.00/hour.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

Get connected with WECTEC Staffing Services on social media: LinkedIn