Utility Service Coordinator

Laveer Engineering; Norwell (MA); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacations

Job summary

WECTEC Staffing Services, a wholly owned subsidiary of Westinghouse Electric Company LLC, seeks a detail-oriented Utility Service Coordinator in White Bear Lake, MN. The role coordinates from design through billing, liaising with customers, field crews, and partners to ensure on-time delivery of projects.

The position is hybrid, based in Minnesota, with onsite work Tue–Thu and remote Mon and Fri. Requires 1+ year customer-facing experience and a high school diploma.

Qualifications

• 1+ years of experience working with customers directly.

Responsibilities

• Manage utility service projects from initial customer request through project completion and billing.
• Review and process customer service notifications and work orders in SAP.
• Communicate with builders, homeowners, contractors, and company partners to gather project requirements.
• Create utility designs using Smallworld GIS and related systems.
• Coordinate project scheduling and work execution with field crews and work coordinators.
• Support field personnel during project execution by answering questions and providing project documentation.
• Review as-built drawings and completed work to ensure accuracy.
• Calculate billable costs, create invoices, and respond to customer billing inquiries.
• Submit utility locates and coordinate third-party site visits.

Skills

Customer service

Communication

Education

High school diploma/GED

Tools

SAP

Smallworld GIS

Job description

Company

Location: Norwell, MA, US, 02061

WECTEC Staffing Services

A Wholly Owned Subsidiary Of Westinghouse Electric Company LLC

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day.

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About The Role

White Bear Lake, MN

We are looking for a customer-focused Utility Service Coordinator to support utility service design projects from initiation through billing. You will be an important liaison between customers, field crews, work coordinators, and company partners, ensuring projects move through the design, construction, and billing processes.

You will report to the Utility Design and Project Coordination team and works with work coordinators, field crews, customers, builders, and other company partners throughout the project lifecycle. While this is an individual contributor role with no direct reports, it requires collaboration to ensure projects are completed on time, and within established processes.

This is a hybrid position based in White Bear Lake, MN, with employees working onsite Tuesday through Thursday and remotely on Mondays and Fridays.

Key Responsibilities

• Manage utility service projects from initial customer request through project completion and billing.
• Review and process customer service notifications and work orders in SAP.
• Communicate with builders, homeowners, contractors, and company partners to gather project requirements.
• Create utility designs using Smallworld GIS and related systems.
• Coordinate project scheduling and work execution with field crews and work coordinators.
• Support field personnel during project execution by answering questions and providing project documentation.
• Review as-built drawings and completed work to ensure accuracy.
• Calculate billable costs, create invoices, and respond to customer billing inquiries.
• Submit utility locates and coordinate third-party site visits.

Qualifications

• 1+ years of experience working with customers directly
• High school diploma/GED

Our Safety Pledge To You

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $28.00/hour to $32.00/hour.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

Equal Opportunity Employer Including Veterans And Individuals With Disabilities

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Nearest Major Market: Boston

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