Utility Project Support Specialist (Field Based)

Environmental Resources Management (ERM); Rolling Meadows (IL); Remote; USD 58,000 - 73,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Life & disability insurance

Benefits eligibility

Job summary

Environmental Resources Management (ERM) is hiring for a remote Utility Project Support Specialist to assist a Danville, IL area client. This part-time, 20 hours/week position provides training and focused customer support for utility project notifications, with a 12-month term that can be extended.

You will manage calls, inquiries, and data using company tools, while building trust with customers and delivering accurate information. Training is provided to enhance efficiency and compliance.

Qualifications

• High School Diploma, GED, or equivalent.
• Excellent written and oral communication skills.
• 1–3 years in a customer interface or call center environment.
• Ability to work part-time shifts (8AM–12PM, 11AM–3PM, or 2PM–6PM ET).

Responsibilities

• Manage large amount of inbound and outbound phone calls
• Track inquiries using various software applications (training provided)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

Communication skills

Call center experience

Education

High School Diploma, GED, or equivalent

Job description

ERM is hiring remote Utility Project Support Specialists to support our client based in the Danville, IL area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client’s utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part-time (20 hours/week), limited-term role for a duration of 12 months, extendable.

RESPONSIBILITIES

• Manage large amount of inbound and outbound phone calls
• Track inquiries by using various software applications (training to be provided)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

REQUIREMENTS

• High School Diploma, GED, or equivalent
• Excellent communication skills both written and oral
• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment
• Ability to work part-time shifts (8AM – 12PM, 11AM – 3PM, or 2PM – 6PM ET)

Pay Transparency: For the Utility Project Support Specialist position, we anticipate the annual base pay of $58,240 – $72,800, or $28.00-$35.00 USD/hr USD, limited-term, non-exempt. An employee’s pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We also may have instances where employee’s fall outside of the range based on the factors noted above.

This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits eligible* employees. *Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week. Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHO WE ARE

As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world‑class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Thank you for your interest in ERM! At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor.

Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world.

We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.