Remote Utility Project Support Pro (Part-Time)

Environmental Resources Management (ERM); Rolling Meadows (IL); Remote; USD 58,000 - 73,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Life & disability insurance

Benefits eligibility

Job summary

Environmental Resources Management (ERM) is hiring for a remote Utility Project Support Specialist to assist a Danville, IL area client. This part-time, 20 hours/week position provides training and focused customer support for utility project notifications, with a 12-month term that can be extended.

You will manage calls, inquiries, and data using company tools, while building trust with customers and delivering accurate information. Training is provided to enhance efficiency and compliance.

Qualifications

• High School Diploma, GED, or equivalent.
• Excellent written and oral communication skills.
• 1–3 years in a customer interface or call center environment.
• Ability to work part-time shifts (8AM–12PM, 11AM–3PM, or 2PM–6PM ET).

Responsibilities

• Manage large amount of inbound and outbound phone calls
• Track inquiries using various software applications (training provided)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

Communication skills

Call center experience

Education

High School Diploma, GED, or equivalent

Job description

Environmental Resources Management (ERM) is hiring for a remote Utility Project Support Specialist to assist a Danville, IL area client. This part-time, 20 hours/week position provides training and focused customer support for utility project notifications, with a 12-month term that can be extended.

You will manage calls, inquiries, and data using company tools, while building trust with customers and delivering accurate information. Training is provided to enhance efficiency and compliance.