Utility Programs Coordinator (12-Month Contract)

ERM; Bryn Mawr (PA); On-site; USD 52,000 - 62,000; Full time

Job summary

ERM in Bryn Mawr, PA is hiring a Utility Support Specialist to provide customer service, administrative, data management, and program support for LSL sampling and replacement programs. The role connects customers, field staff, project teams, and program stakeholders from our offices.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of handling multiple priorities in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1-3 years of experience in customer service, administrative support, or program coordination.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
• Strong attention to detail and data entry skills.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming customer calls and return voicemails.
• Manage and respond to customer, client, and internal email inquiries.
• Coordinate with homeowners regarding service line investigations, water sampling activities, contracts, scheduling, and program participation.
• Provide support through Microsoft Teams and other communication platforms.
• Maintain daily activity logs, tracking reports, and program spreadsheets.
• Review, update, and close completed work orders.
• Process invoices and support billing activities.
• Create work orders for identified galvanized service lines.
• Prepare, distribute, and track contracts electronically and through mail correspondence.
• Update GIS systems and program databases.
• Track water kit requests and maintain customer records.
• Coordinate water sampling kit deliveries, pickups, and related logistics.
• Assist field staff and project teams with scheduling and operational needs.
• Complete expense reports and timesheets.
• Support special projects and priority assignments as directed.
• Prepare monthly customer correspondence and program communications.
• Conduct data reviews and quality assurance checks.
• Transfer and organize program data between systems.
• Generate reports and attend project meetings.

Skills

Customer service

Communication

Microsoft Office

Data entry

Organizational skills

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Teams

GIS systems

Job description

ERM in Bryn Mawr, PA is hiring a Utility Support Specialist to provide customer service, administrative, data management, and program support for LSL sampling and replacement programs. The role connects customers, field staff, project teams, and program stakeholders from our offices.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of handling multiple priorities in a fast-paced setting.