Dist Dispatcher Assc II

American Electric Power Co.; Indiana, Northern (PA, KY); Hybrid; USD 63,000 - 79,000; Full time

Job summary

American Electric Power Co. is seeking a Distribution Dispatcher Assistant II in Fort Wayne, IN. You will dispatch crews, authorize energization/restoration and maintain outage records for the AEP distribution system, ensuring safety and compliance.

The role requires either a bachelor's degree or an associate degree in electrical/electronic technology with no experience, or a high school diploma with 2 years of technical customer support experience, with a 30-minute relocation window.

Qualifications

• Bachelor's degree (any field) or associate degree in electrical/electronic technology with no experience or HS diploma with 2 years of technical customer support experience.
• Candidates must be able to multitask across multiple programs and screens.
• Relocation within 30 minutes of the reporting location is required.

Responsibilities

• Dispatch service personnel to outage and emergency situations.
• Authorize energizing and restoration of distribution facilities.
• Maintain accurate outage records and equipment defect logs.
• Track crew locations and ongoing work on the distribution system.
• Operate company communication equipment and maintain safety protocols.

Skills

Technical support

Multi-tasking

Relocation ability

Education

Bachelor's degree (any field)

Associate degree in electrical/electronic tech

High School Diploma + 2 years experience

Job description

## Dist Dispatcher Assc IIApply: Ft. Wayne, IN: Full time: Posted Today: End Date: September 26, 2026 (10 days left to apply): R18712**Job Posting End Date**09-26-2026Please note the job posting will close on the day before the posting end date.**Job Summary**Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned.**Job Description****What you’ll do:*** Promote and enforce the Company's Safety and Health programs.* Be knowledgeable and adhere to written company and department policy and procedures.* Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.* Effectively operate company communication equipment.* Track crew locations and ongoing work on the distribution system.* Dispatch service personnel to respond to outage and emergency situations.* Authorize the energizing and restoration of distribution facilities.* Maintain accurate outage records.* Maintain accurate records of abnormal and defective equipment for distribution facilities.**What we’re looking for:*** Bachelor’s degree in any field with no experience,* OR associate’s degree in electrical or electronic technology with no experience,* OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screensOther Requirements:* Rotating shift work required.* Must maintain a high availability for call-out response.* Due to call-out responsibility, applicants must live within or be willing to relocate to within 30 minutes of the reporting location.* Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.* Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing.* Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.* Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.* Successful completion of the System Operator/Power Dispatching Selection System (SOPD) test is required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SOPD Practice Tests may be helpful.* A link to these materials may be found at AEP.com Careers by selecting Employment testing.**What you’ll get:**SG 05: $63,496-$79,369In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!**Compensation Data****Compensation Grade:**SP20-005**Compensation Range:**$63,496.00 - $79,369.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.