Utility Customer Solutions Specialist

ADP, Inc.; New Braunfels (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Representative in New Braunfels, TX. The CSR in the Call Center delivers exceptional service for utility accounts, handling inquiries by phone, fax, letter, or email while maintaining accuracy and confidentiality.

Successful candidates will have excellent communication skills, multitasking ability, and a client-focused approach. A High School Diploma or GED is required, with bilingual Spanish being a plus; the role supports multiple departments within the

Qualifications

• Excellent written and oral communication skills.
• 1 year or more experience in customer service, preferably in utilities.
• Bilingual in Spanish preferred.

Responsibilities

• Provide excellent customer service to utility accounts via phone, email, or written correspondence.
• Investigate and resolve customer issues following established policies.
• Process account information, payments, and service requests with accuracy.
• Draft communications and maintain confidentiality of sensitive information.

Skills

Communication skills

Customer service

Multitasking

Typing while talking

Bilingual Spanish (preferred)

Education

High School Diploma/GED

Tools

CIS

MilSoft

OnlineUtilityExchange

Job description

ADP, Inc. is seeking a Customer Service Representative in New Braunfels, TX. The CSR in the Call Center delivers exceptional service for utility accounts, handling inquiries by phone, fax, letter, or email while maintaining accuracy and confidentiality.

Successful candidates will have excellent communication skills, multitasking ability, and a client-focused approach. A High School Diploma or GED is required, with bilingual Spanish being a plus; the role supports multiple departments within the