Utilities Call Center CSR: Customer Solutions Pro

New Braunfels Utilities; New Braunfels (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

New Braunfels Utilities is seeking a Customer Service Representative for its Call Center in New Braunfels, TX. You will provide excellent service handling utility accounts, respond to inquiries, and support various departments to resolve issues efficiently.

The role emphasizes strong communication, multitasking, and a professional approach. Training and a collaborative team environment are offered, with opportunities to grow in customer solutions and operations.

Qualifications

• Excellent written and oral communication skills.
• Ability to multitask and type while on calls.
• Experience in customer service, preferably utilities.
• Familiar with Microsoft Office for emails and spreadsheets.

Responsibilities

• Obtain account information and explains charges while maintaining confidentiality.
• Investigate, researches and resolves problems per policy.
• Process payments, deposits, and billing adjustments as needed.
• Provide meter readings and data analysis using tools.
• Educate customers on programs and services.
• Maintain confidentiality and accurate documentation.
• Support other departments as needed.

Skills

Communication skills

Multitasking

Stress management

Problem solving

Data entry

Microsoft Office

Spanish preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

New Braunfels Utilities is seeking a Customer Service Representative for its Call Center in New Braunfels, TX. You will provide excellent service handling utility accounts, respond to inquiries, and support various departments to resolve issues efficiently.

The role emphasizes strong communication, multitasking, and a professional approach. Training and a collaborative team environment are offered, with opportunities to grow in customer solutions and operations.