Part-Time Utility Customer Support Specialist

NEW BRAUNFELS UTILITIES; New Braunfels (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

NEW BRAUNFELS UTILITIES is seeking a Part-Time Customer Service Representative for its Customer Solutions Center in New Braunfels, TX. The CSR will handle inquiries across channels, access multiple systems, and ensure accurate account information while prioritizing high-quality customer experience.

Responsibilities include processing service requests, educating customers on billing and programs, and maintaining meticulous records.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Process service requests including connects, disconnects, and transfers.
• Educate customers on billing, rates, and programs.
• Handle payments and deposits accurately and securely.
• Use multiple systems to access and update customer data.
• Maintain confidentiality and provide accurate information.

Skills

Customer service

Bilingual Spanish preferred

Data entry accuracy

Education

High School Diploma/GED

Job description

NEW BRAUNFELS UTILITIES is seeking a Part-Time Customer Service Representative for its Customer Solutions Center in New Braunfels, TX. The CSR will handle inquiries across channels, access multiple systems, and ensure accurate account information while prioritizing high-quality customer experience.

Responsibilities include processing service requests, educating customers on billing and programs, and maintaining meticulous records.