Utility Customer Service Specialist

amarillo; East Orange (NJ); On-site; USD 30,000 - 35,000; Full time

Job summary

The City of Amarillo is seeking a Customer Service Representative to assist utility customers through phone, in person, email, and chat. You will manage service establishment, transfers, and closures while following department policies and using Tyler Munis Billing Software, InContact, and Edocs.

Candidates should have strong communication and organizational skills. Responsibilities include processing contracts, handling inquiries, and ensuring accurate records.

Qualifications

• High School Diploma or equivalent.
• Deal effectively with others in a courteous manner.
• Prepare and maintain accurate records.
• Excellent Communication Skills.
• Computer literate.
• Operate a variety of office equipment.
• Confidence and skillful negotiating techniques. Strong organizational skills.

Responsibilities

• Assist customers in establishing, transferring, or closing service.
• Prepare, analyze, and distribute contracts for new service.
• Process builder requests for new meter sets.
• Handle name changes due to life events.
• Respond to inquiries via telephone, Internet, written or email correspondence.

Skills

Communication skills

Computer literacy

Office equipment operation

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

Tyler Munis Billing Software

InContact

Edocs

Job description

The City of Amarillo is seeking a Customer Service Representative to assist utility customers through phone, in person, email, and chat. You will manage service establishment, transfers, and closures while following department policies and using Tyler Munis Billing Software, InContact, and Edocs.

Candidates should have strong communication and organizational skills. Responsibilities include processing contracts, handling inquiries, and ensuring accurate records.