Field Customer Service Agent, Metering & Utilities

Jobtailor; Amarillo (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Amarillo seeks a Field Customer Service position to assist residents in the field, respond to inquiries, and resolve issues with utility meters. The role involves working outdoors in all weather, coordinating work orders, and promoting automated metering benefits.

The ideal candidate has a High School diploma, Texas Class C license, and strong communication skills. Prior fieldwork in utilities is preferred, with ability to lift and handle tools safely.

Qualifications

• High School Diploma or GED required.
• Proficiency in customer service and communication.
• Experience in water works or meter services preferred.
• Familiarity with automated metering systems is a plus.

Responsibilities

• Assist customers in the field by responding to inquiries and concerns.
• Investigate and resolve issues related to high utility bills.
• Monitor and address scheduled and unscheduled work orders.
• Handle collection-related orders effectively.
• Promote and explain benefits of automated metering infrastructure to customers.

Skills

Customer Service

Automated Metering Systems

Fieldwork Experience

Texas Driver’s License

Utility Infrastructure Knowledge

Education

High School Diploma or GED

Tools

Hand Tools

Shovels

Valve Wrenches

Metal Detectors

Meters

Fittings

Job description

City of Amarillo seeks a Field Customer Service position to assist residents in the field, respond to inquiries, and resolve issues with utility meters. The role involves working outdoors in all weather, coordinating work orders, and promoting automated metering benefits.

The ideal candidate has a High School diploma, Texas Class C license, and strong communication skills. Prior fieldwork in utilities is preferred, with ability to lift and handle tools safely.