Utilities Billing & Customer Service Specialist (Part-Time)

Bountiful City; Bountiful (UT); On-site; USD 28,000 - 36,000; Part time

Job summary

Bountiful City is seeking a part-time Utility Billing Clerk to support revenue processing and customer service for the City’s utilities. You will handle bill payments, deposits, and inquiries, ensuring accurate data entry and timely deposits.

Candidate should have 1–2 years in customer service, be bondable, and able to pass a background, driving record, and drug test. The role requires strong communication skills and familiarity with billing software.

Qualifications

• 1-2 years of experience in customer service.
• Bondable and able to pass background, driving record, and pre-employment drug test.
• Ability to learn utility billing software and database systems.
• Ability to communicate effectively both verbally and in writing.
• Understanding of collection processes, enforcement techniques, and legal options.

Responsibilities

• Receives, verifies, and processes utility bill payments and other revenues.
• Edits and verifies receipts and charges for revenue accounts from other City Departments.
• Responds to customer inquiries and complaints regarding charges, delinquencies, and deposits.
• Prepares daily cash drawer summaries and balances monies received.
• Inputs all transactions into computer databases and processes service orders (connects/transfers/disconnects).
• Explains utility billing policies and procedures to customers.
• Determines actions for severe delinquencies including possible collection actions.

Skills

Customer service

Verbal communication

Written communication

Relationship building

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Bountiful City is seeking a part-time Utility Billing Clerk to support revenue processing and customer service for the City’s utilities. You will handle bill payments, deposits, and inquiries, ensuring accurate data entry and timely deposits.

Candidate should have 1–2 years in customer service, be bondable, and able to pass a background, driving record, and drug test. The role requires strong communication skills and familiarity with billing software.