Utility Customer Care Specialist I

City-of-Jacksonville-Beac; Jacksonville (FL); On-site; USD 38,000 - 47,000; Full time

Job summary

City of Jacksonville Beach is seeking a Customer Care Specialist I to manage residential and commercial utility accounts, handle billing inquiries, and resolve disputes. You will work under supervision to ensure accurate account setup, deposits, and payment processing while delivering professional service to customers.

The role emphasizes strong communication, accuracy in financial transactions, and teamwork within the Customer Care team to support city services and programs.

Qualifications

• High school diploma or equivalent required; two years of customer service/office experience preferred.
• Strong communication and professional handling of difficult customers.
• Aptitude for basic math, billing, and account reconciliation.

Responsibilities

• Serve as primary contact for new utility service requests and terminations.
• Resolve billing inquiries and disputes with professionalism and sound judgment.
• Process customer information to set up accounts, verify credit, and determine deposits or requirements.
• Assist customers with technical inquiries related to accounts and City services.
• Prepare and review reports and handle payments and deposits accurately.

Skills

Communication

Customer service

Billing accuracy

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Billing systems

Job description

City of Jacksonville Beach is seeking a Customer Care Specialist I to manage residential and commercial utility accounts, handle billing inquiries, and resolve disputes. You will work under supervision to ensure accurate account setup, deposits, and payment processing while delivering professional service to customers.

The role emphasizes strong communication, accuracy in financial transactions, and teamwork within the Customer Care team to support city services and programs.