Customer Service Representative

City of Lincoln; Benton (AR); On-site; USD 42,000 - 55,000; Full time

Job summary

City of Lincoln seeks a detail-oriented individual to receive and process applications for new utility services, handle disconnects and transfers, and process payments. The role focuses on accurate account setup and customer service.

Typical duties include answering inquiries, maintaining accounts, setting up payments and deposits, and ensuring up-to-date records in a busy office environment. Strong basic computer skills and reliable, professional communication are essential.

Qualifications

• Moderate knowledge of computer fundamentals and business software.
• Skilled in use of office equipment including copy machines, 10-key, computers, and postage machine.
• Ability to work with the public in a patient and understanding manner.
• Ability to communicate effectively both orally and in writing.
• Ability to count money and give change accurately.

Responsibilities

• Answers phone and provides information concerning utility services and monthly billings.
• Processes applications for new accounts and requests for disconnects or transfer of services.
• Accepts deposits for commercial and residential properties.
• Sets up bank drafts on customer accounts.
• Maintains accounts, assist with online accounts, and customer information, etc.

Skills

Computer basics

Office equipment

Public interaction

Communication skills

Cash handling

Education

High school diploma or GED

Tools

10-key keypad

Office software

Job description

• Base Pay $41,600.00 - $55,120.00 / Year
• Employee Type Non-Exempt
• Manage Others No

DESCRIPTION

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

JOB SUMMARY: To receive and process applications for new utility services and requests for disconnects and transfers. To process payments.

ESSENTIAL JOB FUNCTIONS

1. Answers phone and provides information concerning utility services and monthly billings.

2. Processes applications for new accounts and requests for disconnects or transfer of services. Accepts deposits for commercial and residential properties.

3. Sets up bank drafts on customer accounts.

4. Maintains accounts, assist with online accounts, and customer information, etc.

5. Setting up Landlord Read and Leave accounts.

6. Sets up all night light accounts. (Contracts)

7. Make sure new customers don’t have outstanding debt with Benton Utilities.

8. Receive payments on accounts and enters extensions on accounts when deemed necessary.

9. Creates accounts for new construction and collects connection fees.

10. Processes mail and post batch payments.

12. Scans all customer documents to accounts.

SUPERVISORY RESPONSIBILITIES: None

Budget Responsibility: $ N/A Annual dollars

Facilities and Equipment Responsibility: $ 150,000 – 1,000,000 Total Value

EDUCATION AND EXPERIENCE

High school diploma or GED and twelve (12) to eighteen (18) months of related experience and/or training.

MINIMUM QUALIFICATIONS: REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Moderate knowledge of computer fundamentals and business software. Skilled in use of office equipment including, copy machines, 10-key, computers, and postage machine. Ability to work with the public in a patient and understanding manner. Ability to communicate effectively both orally and in writing. Ability to count money and give change accurately. Working Conditions: Office Environment

Physical Activities

While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to walk, sit, or reach with hands and arms; and occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and color vision.