Utility Crew Leader, Meter Operations

FHLB Des Moines; Virginia Beach (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Virginia Beach is seeking a Utility Crew Leader for the Meter Operations Team. This role leads field staff in maintenance and repair of water meters, lines, curb stops, and valves, and trains crews on metering infrastructure.

Ideal candidates have extensive meter experience, knowledge of water distribution, and the ability to supervise, document work, and liaise with customers. A CDL may be required; overtime and weather conditions apply.

Qualifications

• High School diploma or GED and five years in utility maintenance/operations.
• Valid driver’s license and ability to work evenings, nights, weekends, holidays.

Responsibilities

• Provide supervision and direct activity of field staff in meter maintenance and repair.
• Provide field training on metering infrastructure and oversee repairs.
• Diagnose maintenance issues and coordinate field support.
• Ensure procedures and repair techniques are followed and documented.
• Act as liaison between field staff and customers; fill in as UMS when absent.
• Ensure compliance with safety/environmental regulations and SOPs.
• Complete paperwork and incident reports; manage tap orders and maps.
• Respond to customer inquiries in a courteous, timely manner.
• Work in all weather and shifts as required; participate in training programs.

Skills

Water meter installation

Meter repair

Meter programming

Miss Utility marking standards

Municipal water distribution

Field supervision

Training field staff

Hydraulic equipment knowledge

Public safety compliance

CS/WO management systems

Education

High School diploma or GED

Tools

GIS mapping system

Computerized work order system

Job description

Department:PUBLIC UTILITIESCompensation Grade:G24Compensation Range & Starting Salary:Pay Range: $54,579.20 - $85,051.20Starting Salary: May be negotiable based on qualifications. *Internal candidates cannot negotiate salary as it will be predetermined if position offer made post-interviewJob Exempt (If No, Position is eligible for overtime):NoScheduled Weekly Hours:40About Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents. Become a part of our dedicated workforce who provide these essential services. We are currently hiring for a Utility Crew Leader position within our Meter Operations Team.SPECIAL REQUIREMENTS FOR PUBLIC UTILITIES, OPERATIONS & MAINTENANCE: Must be available to work evenings, nights, weekends, holidays, standby and overtime when required to meet operational needs. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status. This position may require incumbents to wear and maintain appropriate personal protective equipment such as, but not limited to, steel-toed shoes, hard hats, safety glasses, gloves, or other safety attire and equipment in designated areas of risk. Specific requirements will be determined and communicated by the employee’s supervisor based on position assigned. This is a safety sensitive position and is subject to mandatory drug testing. Positive drug test results may result in counseling and/or discipline, up to and including, termination. A valid, non-restricted driver’s license is a requirement for all applicants. Driver’s license requirement is non-negotiable.Duties include but are not limited to:Provide supervision and direct activity of field staff in the technical maintenance and repair of various size and type of water meters, service lines, curb stops, and valves.Provide field training on metering infrastructure and oversee complex, routine, and emergency repairs.Provide field support in diagnosing complex maintenance & repair issues.Ensure proper operating procedures are followed, and best repair techniques are utilized.Identify & provide field training to crew in their native environment.Work as a liaison between the field staff and the customer.Fill in as the UMS in their absence.Ensure crew follows Federal safety and environmental regulations and standard operating proceduresCompletes required paperwork and prepare written documentation of work activities, incident reports, tap orders, DF75 and Public Works cut sheetsKnowledge of computerized work order management system and GIS mapping systemRespond to and resolve customer inquiries in a courteous and timely mannerParticipate in member training programs and identify needs for staff trainingCommunicate clearly with the Utility Mechanic Supervisor about any issues that ariseProvide input to Utility Mechanic Supervisor for performance feedback for crew evaluations and trainingWorks in all types of weather conditions as well as nights, weekends, holidays, and standby as needed. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operation statusPerforms other job duties as determined by the supervisor based on workload and department needsIdeal Candidate Preferences:Experience with water meter installation, repair, and programmingKnowledge of Miss Utility marking standards and lawsWorking knowledge of municipal water distribution system infrastructureExperience in directing routine to complex maintenance tasks with minimal supervisionKnowledge of hydraulic equipment, pumps, generators, utility construction equipment, etc.Experience with computerized work order management systemPositive, team builderAdditional requirements:• DMV Transcript: Yes• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: No• Physical: Yes• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: Any equivalent combination of education and experience equivalent to High School or GED plus five (5) years of experience providing the required knowledge, skills, and abilities, such as in utility maintenance and operations. Must have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, nights, weekends, holidays, and overtime when required to meet operational needs. Type A Commercial Driver’s License (CDL) with Air Brakes Certification, Tank and Combination Endorsements required in the Water Distribution and Sewer Collection bureaus. Utility Crew Leaders overseeing CCTV equipment and crew(s) may not be required to maintain a CDL. Successful completion of a pre-employment physical. This is a safety sensitive position and is subject to mandatory drug testing. Positive drug test results may result in counseling and/or discipline, up to and including, termination. This is an Alpha I position requiring the individual to report for work regardless of the City’s operational condition.Skills:Distribution Systems, Maintenance Repair, Municipal Water, Public Utilities, Utility Construction, Water Metering, Working Independently, Work SupervisionWorking Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/P11606.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.