Dynamic Utility Collections Specialist

City of Garland; United States; Sur place; USD 25 000 - 31 000; Plein temps

Résumé du poste

City of Garland is seeking a Utility Debt Collector to increase bad debt collection within the department and to assist Customer Service Representatives in the Walk-In Center, Field Operations, and Call-Center Divisions. The role pays between $17.90 and $22.24 per hour, depending on qualifications and experience.

Responsibilities include monitoring credit and collection activities, reviewing accounts, resolving escalated issues, and producing weekly write-off reports.

Qualifications

• High school diploma or GED is required.
• 2 years related experience or an equivalent combination of education and experience.
• Preference for 2–4 years in utility collections or customer service.

Responsabilités

• Monitor and direct CSR activity in the areas of credit, collection and red flag rules.
• Review account records in accordance to rules and regulations.
• Resolve escalated issues pertaining to write-offs, bankruptcy, bad checks, and uncollected funds.
• Monitor customer account records and aging reports; take appropriate action regarding collection.
• Produce and maintain weekly reports related to write-offs and disconnects for non-pay.
• Explain and calculate residential and commercial utility bills.
• May assume division responsibilities in the absence of the direct supervisor.
• Proactively contact commercial or designated accounts which become past due or finalized.
• Investigate and pursue uncollectible accounts prior to delivery to third party collection agency.
• Make account pay arrangements, extensions or loans when necessary.
• File liens, issue warrants, research bankruptcies, investigate fraudulent activity, and account finals.

Connaissances

Customer service

Credit & collections

Excel & Word

CIS software

Problem solving

Account investigation

Formation

High School Diploma or GED

High School Diploma + six months advanced study

Outils

MS Excel

MS Word

CIS software

Description du poste

City of Garland is seeking a Utility Debt Collector to increase bad debt collection within the department and to assist Customer Service Representatives in the Walk-In Center, Field Operations, and Call-Center Divisions. The role pays between $17.90 and $22.24 per hour, depending on qualifications and experience.

Responsibilities include monitoring credit and collection activities, reviewing accounts, resolving escalated issues, and producing weekly write-off reports.