Utility Billing Specialist: Detail-Driven & Service-Focused

City of Blair, NE; Blair (NE); On-site; USD 32,000 - 41,000; Full time

Job summary

The City of Blair, NE is seeking a Utility Billing Clerk to join the Finance Department. This role blends billing with customer service to support the community through accurate monthly utility billing and responsive account support.

Responsibilities include processing meter readings, preparing bills, resolving discrepancies, and communicating with customers regarding bills, collections, and service issues. Requires high school diploma and at least two years of clerical/billing experience.

Qualifications

• High school diploma or GED required.
• Two years administrative/clerical experience required.
• Billing experience is required.
• Strong organization and communication skills essential.

Responsibilities

• Process monthly utility meter readings and prepare and mail bills.
• Review readings and accounts for discrepancies and needed corrections.
• Coordinate with utility crews on inspections, work orders, and service requests.
• Track outstanding issues and update billing records accurately.
• Research account history to resolve discrepancies and answer questions.
• Contact customers about delinquent accounts and payment arrangements.
• Prepare customer correspondence including notices about maintenance or repairs.
• Assist customers by phone and in person at City Hall.
• Maintain SOPs and propose process improvements.
• Perform other duties as needed.

Skills

Billing experience

Strong organization

Analytical thinking

Attention to detail

Customer service

Communication skills

Education

High school diploma or GED

Job description

The City of Blair, NE is seeking a Utility Billing Clerk to join the Finance Department. This role blends billing with customer service to support the community through accurate monthly utility billing and responsive account support.

Responsibilities include processing meter readings, preparing bills, resolving discrepancies, and communicating with customers regarding bills, collections, and service issues. Requires high school diploma and at least two years of clerical/billing experience.