Utility Billing Customer Care Specialist

City of Bradenton; Bradenton (FL); Vor Ort; USD 29.000 - 41.000; Vollzeit

Zusammenfassung

City of Bradenton seeks a detail-oriented Utility Billing Clerk to provide quality customer service and perform routine clerical duties related to utility payments and account management. This role supports the Finance / Utility Billing department, handling inquiries, billing adjustments, and report preparation.

The incumbent will balance receipts, open/close accounts, and ensure accurate records while working under supervision. A high school diploma and accounting exposure are required.

Qualifikationen

• High school diploma plus 2 years accounting, bookkeeping, or accounts receivable experience.
• Customer service experience preferred.
• Proficiency with computers and basic accounting/bookkeeping procedures.

Aufgaben

• Answer inquiries at the counter and over the phone.
• Investigate billing errors and resolve customer issues.
• Make routine adjustments to customer accounts; open/close utility accounts.
• Balance receipts daily; prepare detailed collection reports.
• Maintain records for accounts and meters; handle routine billing adjustments.

Kenntnisse

Customer service

Communication

Accounting basics

Bookkeeping

Data entry

Computer skills

Ausbildung

High school diploma

2 years accounting experience

Tools

Desktop computer

Jobbeschreibung

City of Bradenton seeks a detail-oriented Utility Billing Clerk to provide quality customer service and perform routine clerical duties related to utility payments and account management. This role supports the Finance / Utility Billing department, handling inquiries, billing adjustments, and report preparation.

The incumbent will balance receipts, open/close accounts, and ensure accurate records while working under supervision. A high school diploma and accounting exposure are required.