Utility Billing Clerk

City of Blair, NE; Blair (NE); On-site; USD 32,000 - 41,000; Full time

Job summary

The City of Blair, NE is seeking a Utility Billing Clerk to join the Finance Department. This role blends billing with customer service to support the community through accurate monthly utility billing and responsive account support.

Responsibilities include processing meter readings, preparing bills, resolving discrepancies, and communicating with customers regarding bills, collections, and service issues. Requires high school diploma and at least two years of clerical/billing experience.

Qualifications

• High school diploma or GED required.
• Two years administrative/clerical experience required.
• Billing experience is required.
• Strong organization and communication skills essential.

Responsibilities

• Process monthly utility meter readings and prepare and mail bills.
• Review readings and accounts for discrepancies and needed corrections.
• Coordinate with utility crews on inspections, work orders, and service requests.
• Track outstanding issues and update billing records accurately.
• Research account history to resolve discrepancies and answer questions.
• Contact customers about delinquent accounts and payment arrangements.
• Prepare customer correspondence including notices about maintenance or repairs.
• Assist customers by phone and in person at City Hall.
• Maintain SOPs and propose process improvements.
• Perform other duties as needed.

Skills

Billing experience

Strong organization

Analytical thinking

Attention to detail

Customer service

Communication skills

Education

High school diploma or GED

Job description

The City of Blair, NE is hiring a Utility Billing Clerk!

Behind every accurate utility bill is someone who connects the details, follows through, and helps customers find answers. The City of Blair is seeking a Utility Billing Clerk to bring those strengths to our Finance Department. This non-exempt position combines billing, problem-solving, and customer service with work that supports our community every day.

What You'll Do

• Process monthly utility meter readings, prepare billing reports, and prepare and mail customer bills.
• Review meter readings and customer accounts to identify unusual usage, billing discrepancies, and needed corrections.
• Coordinate with utility crews on meter inspections, work orders, and service requests, ensuring follow-up is completed before billing deadlines.
• Track outstanding issues, verify corrections, and update customer billing records accurately.
• Research account history, billing, and consumption data to resolve discrepancies and answer customer questions.
• Contact customers about delinquent accounts, pending disconnections, payment arrangements, and account resolution.
• Prepare customer correspondence, including collection letters and notices about meter maintenance or repairs.
• Assist customers by phone and at City Hall and manage utility-related mail and email.
• Help maintain standard operating procedures and recommend process improvements.
• Perform other duties as needed.

Work Expectations

• Work in a collaborative office environment at City Hall.
• Balance daily customer service responsibilities with time-sensitive monthly billing deadlines.
• Maintain accurate records and communicate clearly with customers, utility crews, and supervisors.

What You Bring

• Education: High school diploma or GED required.
• Experience: At least two years of administrative assistant, secretarial, or clerical experience required. Billing experience is also required. An equivalent combination of education and experience sufficient to perform the job duties will be considered.
• Skills: Strong organization, analytical thinking, attention to detail, and the ability to manage competing priorities.
• Communication: Excellent verbal and written communication skills and a positive, professional approach to customer service.

Why Join Us

• Serve the Blair community by helping customers navigate their utility accounts.
• Play an important role in keeping the City's monthly utility billing accurate and on schedule.
• Put your organizational and problem-solving skills to work in a collaborative environment.

Residency Requirement

All City of Blair employees must live within 30 miles (straight line) of City Hall: 218 South 16th Street, Blair, NE 68008.

The City of Blair is an Equal Employment Opportunity (EEO) employer.

Salary: $23.14 - $29.82 per hour