Utility Billing Clerk

City of Blair, Nebraska; Country Estates Mobile Home Park (NE); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

City of Blair seeks a Utility Billing Clerk to support the Finance Department by handling billing, problem solving, and responsive customer service for our community.

The role requires accuracy in processing monthly meter readings, generating bills, resolving discrepancies, and communicating with customers both in person and by phone. A High school diploma or GED and at least two years of billing-related experience are needed, with a focus on organization and clear, professional service.

Qualifications

• Education: High school diploma or GED required.
• Experience: At least two years of administrative support, clerical work, and billing experience required.

Responsabilités

• Process monthly utility meter readings and prepare billing reports and customer bills.
• Review readings and accounts to identify unusual usage and billing discrepancies.
• Coordinate with utility crews on meter inspections, work orders, and service requests before billing deadlines.
• Track outstanding issues, verify corrections, and update billing records.
• Research account history to resolve discrepancies and answer customer questions.
• Communicate with customers about delinquent accounts, payment arrangements, and disconnections.

Connaissances

Organization

Analytical thinking

Attention to detail

Prioritization

Communication skills

Formation

High school diploma or GED

Billing experience

Description du poste

The City of Blair, NE is hiring a Utility Billing Clerk!

Behind every accurate utility bill is someone who connects the details, follows through, and helps customers find answers. The City of Blair is seeking a Utility Billing Clerk to bring those strengths to our Finance Department. This non-exempt position combines billing, problem-solving, and customer service with work that supports our community every day.

What You'll Do:

• Process monthly utility meter readings, prepare billing reports, and prepare and mail customer bills.
• Review meter readings and customer accounts to identify unusual usage, billing discrepancies, and needed corrections.
• Coordinate with utility crews on meter inspections, work orders, and service requests, ensuring follow-up is completed before billing deadlines.
• Track outstanding issues, verify corrections, and update customer billing records accurately.
• Research account history, billing, and consumption data to resolve discrepancies and answer customer questions.
• Contact customers about delinquent accounts, pending disconnections, payment arrangements, and account resolution.
• Prepare customer correspondence, including collection letters and notices about meter maintenance or repairs.
• Assist customers by phone and at City Hall and manage utility-related mail and email.
• Help maintain standard operating procedures and recommend process improvements.
• Perform other duties as needed.

Work Expectations:

• Work in a collaborative office environment at City Hall.
• Balance daily customer service responsibilities with time-sensitive monthly billing deadlines.
• Maintain accurate records and communicate clearly with customers, utility crews, and supervisors.

What You Bring:

• Education: High school diploma or GED required.
• Experience: At least two years of administrative assistant, secretarial, or clerical experience required. Billing experience is also required. An equivalent combination of education and experience sufficient to perform the job duties will be considered.
• Skills: Strong organization, analytical thinking, attention to detail, and the ability to manage competing priorities.
• Communication: Excellent verbal and written communication skills and a positive, professional approach to customer service.

Why Join Us?

• Serve the Blair community by helping customers navigate their utility accounts.
• Play an important role in keeping the City's monthly utility billing accurate and on schedule.
• Put your organizational and problem-solving skills to work in a collaborative environment.

Residency Requirement

All City of Blair employees must live within 30 miles (straight line) of City Hall: 218 South 16th Street, Blair, NE 68008.

The City of Blair is an Equal Employment Opportunity (EEO) employer.