Utility Billing Clerk

City of Beatrice, Nebraska; Beatrice (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

The City of Beatrice, Nebraska invites applications for a Utility Billing Clerk. This full-time, on-site position supports accurate financial record keeping, processes invoices and payments, and maintains accounting records for the utility division.

Responsibilities include balancing the cash drawer, producing daily cash reports, handling new service applications, and assisting customers both in person and by phone.

Responsibilities

• Greet customers in person or by phone and respond to questions or requests.
• Process utility payments and balance cash drawers.
• Prepare daily cash reports and close out the day.
• Open new service accounts and set up electronic customer records.

Job description

The City of Beatrice, Nebraska is a municipal organization that provides a wide range of public services to support a strong and vibrant community. Career paths span many departments, including library services, law enforcement, finance, and fire protection, offering varied opportunities to contribute skills and experience. Team members receive competitive pay, comprehensive benefits, and generous leave, along with the fulfillment of serving local residents.

Role Description

The Utility Billing Clerk is a full-time, on-site role located in Beatrice, NE, responsible for providing financial record keeping functions and performing skilled work in billing, obtaining financial data, and maintaining accounting records. Processing invoices and payments, balancing the cash drawer, and completing bookkeeping duties involved in supporting the general ledger. Performs general clerical and customer service duties. Receives telephone calls and citizen visits concerning utility billing or services and uses judgment in accordance with policies and procedures to resolve issues.

Essential Job Functions

• Provide administrative, clerical, and customer assistance.Greet customers, in person or by telephone, and respond to questions or requests.Receive utility payments.Process incoming mail and payments from overnight deposit box.
• Balance cash drawers daily and prepare daily cash report.
• Complete applications for new service.Prepare service orders for special reads and disconnection of services.Create new utility accounts and set up electronic customer records.
• Responds to a variety of customer questions over the telephone and in person and work to resolve issues by using judgment and decision making skills in accordance with policies and procedures.