Utility Billing Specialist: Customer Care & Payments

City of Hammond; Hammond (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

City of Hammond is seeking a detail-oriented clerical worker to support Utility Billing. The role involves processing payments, assisting customers with new service, answering calls at city hall, and preparing meter reader documentation. Strong accuracy in data entry and arithmetic is essential.

Applicants should have a high school diploma or equivalent and at least six months in a clerical position. Proficiency in Microsoft Word and Google Mail is preferred, with the ability to communicate

Qualifications

• High school diploma or its equivalent and at least six (6) months experience in a clerical position with increasing responsibilities, OR
• Any equivalent combination of experience and training which provides the preferred knowledge, skills, and abilities.

Responsibilities

• Checks, analyzes and classifies or alphabetizes material; Responsible for collecting and posting payments for utility bills
• Assisting customers in establishing new service or researching billing issues Ability to batch and balance receipts at the end of the shift
• Provides reception services at city hall by answering telephone
• Prepares monthly meter reader books and assists meter readers in obtaining accurate information
• Performs general clerical duties such as typing, filing, word processing, spreadsheets, and data entry.
• Verifies computer printouts reflecting status of water revenues.
• Perform such other related duties as may be assigned by Utility Billing Supervisor.

Skills

Microsoft Word

Google Mail

Business English

Spelling

Arithmetic

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

City of Hammond is seeking a detail-oriented clerical worker to support Utility Billing. The role involves processing payments, assisting customers with new service, answering calls at city hall, and preparing meter reader documentation. Strong accuracy in data entry and arithmetic is essential.

Applicants should have a high school diploma or equivalent and at least six months in a clerical position. Proficiency in Microsoft Word and Google Mail is preferred, with the ability to communicate