Remote Chat Support Specialist – Entry Level

Harpeth Valley Utilities District; Nashville (TN); Remote; USD 35,000 - 45,000; Full time

Job summary

Harpeth Valley Utilities District in Nashville, Tennessee, is seeking a Remote Online Chat Specialist (Entry Level) to manage customer support via live chat. This full-time position involves handling inquiries, addressing customer needs, and providing administrative support.

The ideal candidate will have a high school diploma, customer service experience, and the ability to use CRM tools effectively. This role supports the mission of providing safe drinking water while working from the comfort of home.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service is preferred.
• Familiarity with CRM tools is a plus.

Responsibilities

• Answer incoming customer live chats regarding website navigation issues and service questions.
• Evaluate customer interactions and escalate issues to the Online Chat Manager as needed.
• Build relationships with new customers to better understand their needs.

Skills

Customer service experience

Familiarity with CRM tools

Ability to manage multiple tasks

Adaptability to different personalities

Education

High school diploma or equivalent

Job description

Harpeth Valley Utilities District in Nashville, Tennessee, is seeking a Remote Online Chat Specialist (Entry Level) to manage customer support via live chat. This full-time position involves handling inquiries, addressing customer needs, and providing administrative support.

The ideal candidate will have a high school diploma, customer service experience, and the ability to use CRM tools effectively. This role supports the mission of providing safe drinking water while working from the comfort of home.