Utility Billing Coordinator

SYNC Residential; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, disability &

Job summary

SYNC Residential is seeking a Utility Billing Coordinator to ensure the integrity of our utility billing systems and processes at our corporate office in Houston. You will manage submetering, RUBS allocations, and billing reports, acting as a liaison with residents, utility providers, and vendors to resolve issues.

The role requires at least two years in multifamily property management, strong Excel and Office skills, and excellent analytical abilities.

Qualifications

• Minimum two years of multifamily property management experience.
• Prior corporate reporting and billing reconciliation experience preferred.
• Strong analytical and organizational skills required.
• Proficiency in Microsoft Excel required.
• High School Diploma or Equivalent required.
• Valid Driver's License with state minimum insurance required.

Responsibilities

• Oversees the billing and recovery of resident utilities.
• Tracks and maintains submeter health reports and RUBS allocation methodologies.
• Ensures proper reimbursement levels through audits and account setup verification.
• Reviews utility billing reports for accuracy and improves billing metrics.
• Compiles and distributes utility billing reports, cost and usage analyses, and ad-hoc reports.
• Acts as liaison between on-site teams, residents, providers, and vendors.
• Provides billing support for resident billing concerns.
• Maintains documentation of utility billing processes and regulations.
• Monitors laws related to utility billing and analyzes financial impacts of changes.
• Obtains bids, work authorizations, and schedules submetering work and capital replacements.

Skills

Analytical skills

Organizational skills

Education

High School Diploma or Equivalent

Tools

Excel

Microsoft Office

Job description

Job Title: Utility Billing Coordinator
Reports To: Director of Systems and Strategic Initiatives
Classification: Exempt|
Job Location: Corporate Office On-Site, 3 Riverway Dr. Ste 1400 Houston, TX 77056

Position Summary: Ensures the integrity of the Company’s utility billing systems and processes, including maintaining accurate billing, identifying and troubleshooting problematic meters, managing service requests, and developing analysis and reporting. This position is a line position with a direct impact on company funds.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ? Oversees the billing and recovery of resident utilities.
• ? Tracks, monitors, and maintains submeter health reports and RUBS allocation methodologies.
• ? Ensures proper reimbursement levels through allocation audits and account setup verification.
• ? Reviews and analyzes utility billing reports for accuracy and identifies opportunities to improve billing metrics.
• ? Compiles and distributes accurate utility billing reports, cost and usage analysis, budget variance, and ad-hoc reports to operations, accounting, and other corporate teams as requested.
• ? Acts as a liaison between on-site teams, residents, utility providers, and vendors.
• ? Provides billing support for the resolution of resident billing concerns.
• ? Assists with documentation and maintenance of utility billing processes and procedures, including the dispositions and acquisitions of properties.
• ? Serves as the Company’s professional authority by monitoring and keeping track of laws and regulations related to utility billing.
• ? Analyzes financial impacts from changes in billing or service levels.
• ? Responsible for obtaining bids, work authorizations and approvals, and scheduling of all submetering repairs, installations, and capital replacements.
• ? Keeps track of and serves as the professional authority in the Company for regulation and laws related to utility billing.
• ? Special projects as it relates to the utility program.
• ? Other duties as assigned

Experience and Requirements:

• A minimum of two years experience in multifamily property management required
• Prior corporate reporting and billing reconciliation experience highly preferred
• Strong analytical and organizational skills required
• Proficiency in Microsoft Office, specifically Excel, required
• High School Diploma or Equivalent required
• Valid Driver's License with state minimum insurance required

Benefits:

• Medical, dental, vision, disability and life insurance
• 401(k) with employer match
• Generous paid time off
• Monthly Renewal Bonus