Utility Coordinator

Friedman Management Company; Farmington Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Friedman Management Company is seeking a Utility Coordinator in Farmington Hills, MI. The role involves managing utility-related processes including onboarding, account setup, and billing support across different properties. A strong organizational skill set and attention to detail are essential, along with the ability to handle multiple priorities effectively.

Candidates should have a high school diploma and 1–3 years of relevant experience in property management or utilities coordination. Basic proficiency in Microsoft Office and property management systems is required.

Qualifications

• 1–3 years of experience in property management, utilities coordination, accounting support, or related field.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency in Microsoft Office and property management systems.

Responsibilities

• Manage utility-related processes across a portfolio of properties.
• Verify each property’s utility billing structure and ensure proper setup.
• Coordinate the opening, closing, and transfer of utility accounts.

Skills

Organizational skills

Attention to detail

Communication skills

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

Property management systems

Job description

Job Location: Arboretum Office Park - Farmington Hills, MI 48331

Position Type: Full Time

Job Category: Accounting

The Utility Coordinator is responsible for managing utility-related processes across a portfolio of properties, including onboarding, account setup, billing support, and issue resolution. This role ensures accurate documentation, timely utility service coordination, and effective communication with utility providers, internal teams, and third‑party vendors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Essential Duties and Responsibilities

• Collect, review, and organize utility-related documentation during property onboarding, including account details, rate structures, deposits, and provider contacts.
• Verify and document each property’s utility billing structure (e.g., master‑metered, sub‑metered, or RUBS) to ensure proper setup.
• Assist with configuring utility accounts and vendor records within property management and accounting systems.
• Coordinate the opening, closing, and transfer of utility accounts for properties, including electric, gas, water/sewer, trash, and other applicable services.
• Work with utility providers to ensure timely start and stop of services during acquisitions, transitions, and dispositions.
• Maintain schedules and checklists for utility transitions to minimize service disruptions.
• Monitor the receipt of monthly utility invoices and follow up on missing or delayed billing.
• Review invoices for accuracy, including account information, service periods, and charges, and route to appropriate internal stakeholders.
• Support utility billing processes by gathering required data such as usage, occupancy, and resident information.
• Serve as a primary point of contact with utility providers to resolve billing discrepancies, service issues, and account inquiries.
• Escalate critical or time‑sensitive issues, including service interruptions or significant billing variances, to management.
• Maintain up‑to‑date records of utility providers, representatives, and emergency contacts.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in property management, utilities coordination, accounting support, or related field.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Strong written and verbal communication skills.
• Basic proficiency in Microsoft Office and property management systems.

Preferred Qualifications

• Experience in multifamily or commercial real estate.
• Familiarity with utility billing processes and structures (RUBS, sub‑metering, etc.).
• Experience with property management or accounting software (e.g., Yardi).
• Experience working with utility providers or third‑party billing vendors.

Equal Employment Opportunity Statement
Friedman Real Estate is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable laws.