Utility Accounts Specialist

City of Maypearl; Cedar Park (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

City of Maypearl is seeking a customer-focused Utility Billing Clerk to support billing and account activities for residential and commercial utility customers. You will handle inquiries, process payments, and maintain accurate account records.

Responsibilities include establishing services, transferring accounts, disconnecting service when needed, reviewing meter reads, and assisting with scheduling field work. Bilingual Spanish skills are a plus in a fast-paced municipal environment.

Qualifications

• Requires High School Diploma or GED and 1 year of related experience, preferably in utility billing or municipal environment.
• Knowledge of accounts receivable principles and GAAP; basic cash-handling procedures.
• Ability to operate standard office equipment and computerized utility billing software.

Responsibilities

• Provide excellent customer service to utility customers via phone, email, and in person.
• Assist with establishing, transferring, and disconnecting utility service; process payments and fees.
• Review and balance cash receipts; close out payment batches daily.
• Enter and track work orders for meter readers and field staff; review meter read data for accuracy.
• Maintain accurate customer account information and billing records.
• Ensure compliance with city ordinances, policies, and billing procedures; assist with disconnections as needed.
• Communicate effectively with coworkers, contractors, and the public; speak Spanish is preferred.

Skills

Accounts receivable

Customer service

Data entry

GAAP

Cash handling

Bilingual Spanish

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Utility billing software

Billing systems

Word processing & spreadsheets

Cash registers & payment processing

Job description

• Provides excellent customer service to utility customers via telephone, email, and in person; responds to inquiries from customers and City employees regarding utility accounts, fees, services, and billing, and refers customers to the appropriate department as needed.
• Corresponds with customers in a professional manner and assists with resolving questions and concerns related to utility services and accounts.
• Accesses, reviews, and maintains detailed customer account information, including customer contact information, account notes, billing history, and other account records; ensures information is accurate and complete.
• Assists residential and commercial customers with establishing new utility service, transferring service, and disconnecting service.
• Accepts and accurately processes utility payments and other fees received in person, by telephone, through the mail, and through online payment systems using electronic payment and utility billing software.
• Processes incoming mail, including operating check-processing equipment.
• Closes out and balances cash registers and payment batches on a daily basis in accordance with established procedures.
• Issues, enters, tracks, and processes work orders for meter readers and other field staff.
• Reviews meter read data for accuracy and refers discrepancies to the Billing Division for correction or further review as appropriate.
• Assists the Utility Billing Division with scheduled service disconnections.
• Reviews customer account information to ensure accuracy and completeness of billing for all City field meters.
• Assists with reviewing and processing utility account information and documentation to ensure compliance with established billing procedures.
• Maintains familiarity with applicable City ordinances, policies, procedures, and regulations related to utility billing and customer service and remains current on updates and changes.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High School Diploma or GED; and
• One (1) year of related experience, including customer service and accounts receivable experience, preferably in a utility billing or municipal environment;
• OR any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:

• Accounts receivable principles and basic accounting practices;
• Generally accepted accounting principles (GAAP);
• Basic cash-handling and cash management procedures;
• City ordinances and policies related to utility billing;
• Computerized utility billing and accounting systems;
• Standard office equipment and software applications.
• Operate standard office equipment, including computerized cash registers, fax machines, copiers, ten-key calculators, postage machines, mail inserters, and personal computers;
• Use word processing, spreadsheet, data inquiry, and customized utility billing software;
• Provide excellent customer service in a fast-paced environment;
• Accurately handle and reconcile cash and electronic payments;
• Resolve customer issues effectively, negotiate solutions within established policies, and identify and correct account discrepancies;
• Establish and maintain effective working relationships with coworkers, contractors, and the general public;
• Enter and maintain accurate data with strong attention to detail;
• Manage multiple tasks and priorities simultaneously;
• Communicate clearly and effectively, both orally and in writing;
• Demonstrate strong organizational skills, self-motivation, and reliability.
• Ability to speak Spanish is preferred.