UTILITIES FINANCIAL SERVICES DIRECTOR 2026-03169

City-of-Fayetteville,-Ar; Fayetteville (AR); On-site; USD 70,000 - 110,000; Full time

Job summary

The City of Fayetteville seeks a Senior Financial Analyst to oversee utility billing and financial operations for water, sewer, and related services. The role emphasizes leadership, compliance with laws and contracts, and ensuring accurate billing and reporting.

Responsibilities include supervising staff, managing billing calendars, and coordinating budget processes with the Utilities Director and CFO. A strong background in accounting and analytics is required.

Qualifications

• Bachelor’s degree in Accounting, Finance, or business field.
• Five years of related experience with three years in management.
• Pass criminal background check.
• Strong oral and written communication skills.
• Ability to prioritize and multi-task under pressure.

Responsibilities

• Provide customer service to internal and external customers with reliable attendance.
• Supervise staff: interview, hire, train, plan, direct, appraise, and discipline.
• Oversee utility billing for water, sewer, recycling, trash, and storm water.
• Manage yearly sewer averages and rate study data.
• Oversee staff training and development to maintain high performance.
• Coordinate billing software accuracy and IT fixes with the city.

Skills

Customer service

Supervisory leadership

Communication

Prioritization & multi-tasking

Analytical thinking

Computer literacy

Attendance reliability

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

Billing software

Microsoft Excel

Accounts receivable software

Job description

• 1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive
• 2. Perform supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Carry out supervisory responsibilities in accordance with the City’s policies and applicable laws.
• 3. Overall responsibility for periodic utility billing for water, sewer, recycling and trash collections, and storm water utilities in compliance with approved rate ordinances and contracts. Includes creating and maintaining cyclical utility billing/penalty/cutoff calendars for the City.
• 4. Set the City’s yearly sewer averages.
• 5. Provide critical information for the rate study development process for water and sewer utility rates.
• 6. Oversee the Division’s training and cross-training systems. Ensure proper training and development of staff to foster an environment that supports a high-performance organization and encourages employee retention.
• 7. Schedule staff workload and allocate resources according to identified needs. Monitor and re-align staffing on a daily basis to ensure uninterrupted service delivery.
• 8. Establish and oversee security protocols pertaining to money handling and the handling of sensitive financial information.
• 9. Responsible for daily updates and reconciliations of all the City’s web based payments, including parking, water, business licenses, accounts receivable, etc.
• 10. Overall responsibility for compliance of billing to City ordinances, state laws, and contracts for services as applicable
• 11. Reconcile all purchasing card (p-card) transactions for the Division.
• 12. Oversee accounting functions for the water and sewer fund, including accounts receivable invoices, journal entries, and budget adjustments.
• 13. Establish division policies and procedures, research, analyze and evaluate new service delivery models, procedures and techniques to implement improvements for an efficient and effective financial services program.
• 14. Handle customer service issues and/or complaints and provide solutions.
• 15. Respond to verbal and written communication from the public, administration and other divisions and provide solutions to issues identified.
• 16. Responsible for functional accuracy of billing and collections software, documenting deficiencies and coordination of fixes with IT. Responsible for fixing certain customer errors on the online utility payments.
• 17. Ensure coordination with field staff for water, sewer, and recycling and trash collections and develop systems necessary to communicate data requirements.
• 18. Ensure compliance with Fair Debt Collection Practices Act requirements.
• 19. Review bankruptcy reports and collection agency findings related to debt collection activities.
• 20. Responsible for implementation, adherence, and annual reporting of compliance with Federal Trade Commission “red flag” rules.
• 21. Access credit card companies’ web sites on behalf of the City.
• 22. Overall responsibility for determining functional accuracy of web based and telephone payment systems and coordinating fixes and enhancements.
• 23. Overall responsibility for reconciling billing, receivable, tap, escrow, deposit and any other accounts required for a consolidated utility billing.
• 24. Perform special projects as assigned by the Chief Financial Officer and Utilities Director.
• 25. Prepare monthly accounts receivable, revenue reconciliations, payment reconciliations and monthly statistical reports.
• 26. Responsible for the financial management of all water, sewer, and wastewater treatment plant capital projects.
• 27. Interface and provide information and recommendations to the Utilities Director and Chief Financial Officer regarding financial management of the Water and Sewer Fund.
• 28. In collaboration with the Utility Director, develop strategies, standards and policies related to the financial management of the Water and Sewer Fund.
• 29. Oversee the preparation and administration of the annual operating and capital budgets for the Water and Sewer Fund.
• 30. Perform other duties as assigned.

1. Serve as back up for Senior Financial Analyst - Utilities.
2. Perform secondary duties as assigned.

• 1. Requires Bachelor’s degree in Accounting, Finance, or business related field from an accredited college/university and five years of related experience with three years of management experience.
• 2. Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. § 21-15-103 or A.C.A. § 21-15-111.
• 3. Effectively communicate with others orally and in writing.
• 4. Must have the ability to effectively prioritize and multi-task. Position is required to work under considerable pressure with frequent interruptions and tight deadlines to accomplish assigned responsibilities.
• 5. Ability to effectively communicate billing operations related information to upper management and citizens.
• 6. Must be able to use mathematics involving the practical application of fractions, percentages, ratios, proportions, and have the ability to work with statistics and mathematical trending information.
• 7. Must be proficient in the use of a computer and related software programs such as word processing and spreadsheet applications. Must be able to learn to effectively utilize the City’s utility billing software. Must be able to effectively operate standard office equipment.
• 8. While performing the functions of this job, the employee is regularly required to move about the office area and external locations, sit; use hands to finger, handle, or feel; reach with hands and arms; occasionally climb or balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include vision abilities to accomplish computer and office work.