Utilities Growth Strategy Lead: CX Transformation & AI
Accenture PLC
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Job summary
Accenture is seeking a seasoned strategy and management consulting leader to shape, govern, and deliver transformative customer service initiatives within the Utilities sector. You will guide cross-functional teams, engage senior client stakeholders, and drive assessment‑to‑implementation roadmaps that improve customer, operational, and financial outcomes.
Travel may be required based on client needs. The role emphasizes AI, GenAI, and agentic solutions to reinvent end-to-end Utility customer
Job description
Accenture is seeking a seasoned strategy and management consulting leader to shape, govern, and deliver transformative customer service initiatives within the Utilities sector. You will guide cross-functional teams, engage senior client stakeholders, and drive assessment‑to‑implementation roadmaps that improve customer, operational, and financial outcomes.
Travel may be required based on client needs. The role emphasizes AI, GenAI, and agentic solutions to reinvent end-to-end Utility customer
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