Utilities Customer Growth Strategy Lead

Accenture PLC; Boston (MA); Sur place; USD 94 000 - 270 000; Plein temps

Résumé du poste

Accenture is seeking an experienced leader in Utilities CX transformation to drive end-to-end service improvements. You will oversee strategy, design, and implementation initiatives across digital, AI, and frontline operations, collaborating with cross‑functional teams to deliver measurable value.

You will mentor client stakeholders, manage workstreams, and deploy practical roadmaps that balance customer experience with efficiency and cost-to-serve reductions. Travel as needed.

Qualifications

• Experience shaping and executing CX transformation roadmaps.
• Experience translating findings into actionable recommendations.
• Hands-on with AI, GenAI, and conversational design for CX.

Responsabilités

• Lead assessment‑to‑strategy‑to‑implementation engagements.
• Define future-state operating models and roadmaps for client organizations.
• Engage client leaders, facilitate workshops, and monitor outcomes.

Connaissances

Strategy consulting

Customer service design

Analytics

AI & GenAI

Project management

Stakeholder management

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Dynamics

Amazon Connect

Genesys

ERP systems

Description du poste

Accenture is seeking an experienced leader in Utilities CX transformation to drive end-to-end service improvements. You will oversee strategy, design, and implementation initiatives across digital, AI, and frontline operations, collaborating with cross‑functional teams to deliver measurable value.

You will mentor client stakeholders, manage workstreams, and deploy practical roadmaps that balance customer experience with efficiency and cost-to-serve reductions. Travel as needed.