UT Service Engineer, Services

Hexagon AB; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Hexagon AB is seeking a dedicated UT Service Engineer to install, calibrate, maintain, and troubleshoot Ultrasonic Testing systems across customer sites. You will deliver on-site and remote support, train operators, and ensure high equipment reliability while collaborating with a global service team.

The role requires travel, a technical degree, strong problem-solving, and excellent communication to build lasting customer relationships and ensure safe, quality service.

Qualifications

• Bachelor's degree in a technical field is required.
• Hands-on experience with electrical, mechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication.
• Ability to work independently and stay organized.
• Valid driver's license and passport or ability to obtain one.
• Willingness to travel extensively, including internationally.

Responsibilities

• Install, commission, calibrate, inspect, maintain, and repair UT systems and related equipment.
• Perform preventative maintenance and certifications.
• Diagnose mechanical, electrical, software, and UT issues and fix them.
• Conduct health assessments and recommend improvements.
• Support upgrades, retrofits, and modernization projects.
• Provide remote and on-site technical support and training.
• Create service reports and maintain calibration certificates and service records.
• Adhere to health, safety, and quality policies and participate in ongoing training.

Skills

Troubleshooting

Customer service

Communication

Independent work

Organizational skills

Willingness to travel

Education

Bachelor's degree in Engineering/Physics/Electronics

Job description

Hexagon's Manufacturing Intelligence division develops advanced manufacturing technologies that help customers accelerate innovation, improve productivity, and deliver the highest levels of quality through industry-leading inspection and production solutions.
As a UT Service Engineer, you will provide technical service and support for Hexagon's Ultrasonic Testing (UT) inspection systems throughout their lifecycle. You will install, commission, calibrate, maintain, troubleshoot, repair, and optimize advanced inspection equipment while building trusted customer relationships and ensuring the highest levels of equipment reliability and customer satisfaction.
Working independently and as part of a global service organisation, you will combine strong technical expertise with excellent customer service to maximise equipment performance and help customers achieve operational excellence.

The role may require extensive domestic and occasional international travel, work at customer industrial facilities, lifting equipment, and flexible working hours.

Job Responsibilities

Field Service Delivery

• Install, commission, calibrate, inspect, maintain, and repair Ultrasonic Testing (UT) systems and associated equipment.
• Perform preventative maintenance and annual equipment certifications.
• Diagnose mechanical, electrical, software, automation, and UT equipment issues.
• Conduct equipment health assessments and recommend improvements.
• Support upgrades, retrofits, and modernization projects.
• Participate in commissioning and customer acceptance activities.

Customer Support

• Serve as the primary technical contact during field service activities.
• Deliver remote and on-site technical support.
• Build long-term customer relationships.
• Provide operator and maintenance training.
• Identify lifecycle support opportunities.
• Resolve customer issues promptly.

Technical Documentation

• Complete service reports, calibration certificates, and technical documentation.
• Maintain equipment history and service records.
• Escalate complex issues appropriately.
• Share technical knowledge globally.

Health, Safety & Quality

• Comply with HSEQ policies.
• Conduct service safely.
• Maintain tools and assets.
• Participate in ongoing training.
• Develop expertise across inspection technologies.
• Support new product introductions.
• Provide feedback to improve products and service.

Qualifications

Required

• Bachelor's degree in Engineering, Physics, Electronics, Mechanical, Electrical, Instrumentation, or related discipline.
• Hands‑on experience with electrical, mechanical, electromechanical, or industrial systems.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication.
• Ability to work independently.
• Strong organisational skills.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively, including internationally.
• Commitment to safety and quality.

Preferred

• Experience with Ultrasonic Testing (UT), NDT, or industrial inspection.
• Experience servicing industrial automation equipment.
• Knowledge of PLCs, controls, motion systems, and instrumentation.
• Ability to read schematics and drawings.
• Knowledge of industrial manufacturing processes.

Why Join Hexagon

At Hexagon, you will work with advanced inspection technologies that help customers improve quality, safety, and productivity across demanding industries. You will receive ongoing technical development while becoming a trusted technical advisor. Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries. Hexagon has approximately 17,000 employees in 50 countries and net sales of approximately EUR 3.7 billion.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us.
At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most.
From microns to Mars, we measure what matters for the future.
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Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Information at a Glance Division: Business Area MI Management Services Job Title: UT Service Engineer Job Function: Technical Service & Support Job Location (Short): USA, Workplace Type: Remote Workplace Details: Req ID: 3260

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.