Junior Field Service Engineer

Hexagon Manufacturing Intelligence; Town of Skaneateles (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Hexagon Manufacturing Intelligence in the United States is seeking a Junior Field Service Engineer to begin a career delivering technical service and support for Hexagon's industrial inspection systems. You will install, calibrate, troubleshoot, and repair equipment at customer sites.

After a comprehensive training programme, you will travel domestically and internationally, develop your technical knowledge, problem-solving skills, and customer service abilities, and grow toward a senior

Qualifications

• Bachelor's degree in engineering or related field.
• Strong mechanical and electrical aptitude with troubleshooting interest.
• Excellent communication and interpersonal skills.
• Willingness to travel extensively and work on-site.
• Valid driver's license and passport or ability to obtain.
• Ability to work independently and in teams.
• Experience with Windows and Microsoft Office preferred.

Responsibilities

• Attend structured technical training covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.
• Deliver professional technical support both remotely and on-site.
• Complete service reports and maintenance records in line with quality procedures.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Communication skills

Independence & teamwork

Travel willingness

Valid driver's license

Passport readiness

Education

Bachelor's degree in a relevant engineering discipline

Job description

Summary

Junior Field Service Engineer

Location: Toledo, OH or Detroit, MI

Work Arrangement: On-site with 100% travel

Hexagon's Manufacturing Intelligence division develops advanced manufacturing technologies that help customers accelerate innovation, improve productivity, and deliver the highest levels of quality through industry-leading inspection and production solutions.

As a Junior Field Service Engineer, you will begin your career delivering technical service and support for Hexagon's advanced industrial inspection systems. Following a comprehensive technical training programme, you will install, maintain, calibrate, troubleshoot, and repair complex inspection equipment while providing exceptional customer service across a wide range of industrial environments.

Working alongside experienced Field Service Engineers, you will develop the technical knowledge, problem-solving skills, and customer relationship capabilities needed to become a trusted technical advisor while supporting customers throughout the lifecycle of their equipment. This entry-level position provides an excellent opportunity to build a long-term engineering career within Hexagon's global service organisation.

Job Responsibilities

Field Service Delivery

• Complete a structured technical training programme covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support both remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow HSEQ requirements.
• Ensure safe working practices.
• Report safety concerns.
• Maintain company tools and vehicles.
• Support continuous improvement.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies.
• Build knowledge of customer applications.
• Continuously improve technical and communication skills.

Qualifications

Required

• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in teams.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred

• Bachelor's degree in a relevant engineering discipline.
• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.

Work Environment

This position may require extensive domestic and international travel, overnight travel, work at customer industrial facilities, lifting equipment within company safety requirements, working around industrial equipment, and schedule flexibility.

Why Join Hexagon

At Hexagon, you'll receive structured technical training, mentorship, and hands‑on experience working with advanced industrial inspection technologies. This role provides an outstanding opportunity to develop a rewarding engineering career while helping customers improve productivity, quality, safety, and sustainability.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress—it is the thread that connects human achievement, from the earliest monuments to the frontier of space.

At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready—the global leader in measurement technologies—measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

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Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world's most vital industries.