Junior Field Service Engineer

Hexagon AB; Pasadena (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking a Junior Field Service Engineer to start a technical service career on Hexagon’s advanced inspection systems. You will attend a comprehensive training program, install, maintain, calibrate, troubleshoot, and repair equipment at customer sites while delivering exceptional service across diverse industrial environments.

You will work with experienced engineers, develop core technical skills, and become a trusted advisor supporting customers throughout

Qualifications

• U.S. citizenship is required due to customer clearance requirements.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to travel 100% to customer locations, including overnight travel.

Responsibilities

• Complete a structured technical training program covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.
• Deliver professional technical support remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.
• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.
• Follow health, safety, environmental, and quality (HSEQ) requirements.
• Ensure safe working practices and report safety concerns.
• Maintain company tools and assigned equipment.
• Support continuous improvement.
• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies and customer applications.
• Continuously improve technical and communication skills.

Skills

Mechanical aptitude

Electrical aptitude

Driver's license

Customer service

Analytical problem solving

Education

Bachelor’s degree in engineering

Job description

Junior Field Service Engineer
Location: San Francisco bay area
Country: United States
Work Arrangement: Hybrid; 100% travel to customer locations

This role requires 100% travel to customer sites and may involve extensive domestic and international travel, overnight stays, work at customer industrial facilities, lifting equipment within company safety requirements, working around industrial equipment, and schedule flexibility. Candidates must have their own transportation and live within approximately one hour of the nearest airport.

Hexagon Manufacturing Intelligence develops advanced manufacturing technologies that help customers accelerate innovation, improve productivity, and deliver high levels of quality through industry-leading inspection and production solutions.

As a Junior Field Service Engineer, you will begin your career delivering technical service and support for Hexagon’s advanced industrial inspection systems. Following a comprehensive technical training program, you will install, maintain, calibrate, troubleshoot, and repair complex inspection equipment while providing exceptional customer service across a range of industrial environments.

Working alongside experienced Field Service Engineers, you will develop the technical knowledge, problem-solving skills, and customer relationship capabilities needed to become a trusted technical advisor while supporting customers throughout the lifecycle of their equipment. This entry-level position provides an opportunity to build a long-term engineering career within Hexagon’s global service organization.

Job Responsibilities

Field Service Delivery

• Complete a structured technical training program covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow health, safety, environmental, and quality (HSEQ) requirements.
• Ensure safe working practices and report safety concerns.
• Maintain company tools and assigned equipment.
• Support continuous improvement.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies and customer applications.
• Continuously improve technical and communication skills.

Qualifications

Required

• U.S. citizenship is required due to customer clearance requirements.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively.
• Valid driver’s license and reliable personal transportation; candidates must have their own transportation.
• Ability to travel 100% to customer locations, including domestic and potentially overnight travel.
• Ability to reach the nearest airport within approximately one hour of commute.
• Valid passport or ability to obtain one, where required for business travel.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred

• Bachelor’s degree in a relevant engineering discipline.
• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.

Why Join Hexagon
At Hexagon, you’ll receive structured technical training, mentorship, and hands‑on experience working with advanced industrial inspection technologies. This role provides an opportunity to develop a rewarding engineering career while helping customers improve productivity, quality, safety, and sustainability.

Explore Life at Hexagon
Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress—it is the thread that connects human achievement, from the earliest monuments to the frontier of space.

At Hexagon, measurement is in our DNA. For 25 years, we’ve shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready—the global leader in measurement technologies—measuring what matters for the future.

From microns to Mars, we measure what matters for the future.
Get to know our teams, our culture, and our technology through our social media channels:

• Instagram: @hexagon_mi | @hexagon_ab
• LinkedIn: Hexagon Manufacturing Intelligence
• YouTube: Hexagon MI | Hexagon AB
• Twitter/X: @HexagonMI | @HexagonAB
• Facebook: Hexagon Manufacturing Intelligence

Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately EUR 3.7 billion.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Information at a Glance Division: Business Area MI Management Services Job Title: Junior Field Service Engineer Job Function: Technical Service & Support Job Location (Short): Camarillo, CA, USA, 93012
Workplace Type: Remote Workplace Details: Pasadena, CA region Req ID: 3375

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data‑driven decisions and improve performance across the product lifecycle.