Tier 1 Help Desk Specialist | TS Cleared, 24/7 Govt IT

Cathexisfederal; Huntsville (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Performance Bonuses

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

11 Federal Holidays

Parental Leave

Training & Development

Wellness Program

Job summary

Cathexisfederal is seeking a dynamic Entry Level Tier 1 Help Desk Specialist in Huntsville, AL. This position involves providing IT support to a federal customer's technical support team and requires an Active Top Secret Clearance.

The ideal candidate will have strong service-oriented communication skills and 0-4 years of experience in Help Desk environments. Benefits include performance bonuses, medical and dental insurance, paid time off, and a 401(k) plan.

Qualifications

• Active Top Secret Clearance required.
• Ability to work 24/7 with flexible schedule.
• 0-4 years of experience with Help Desk environments.

Responsibilities

• Provide IT support to all customers.
• Triage and troubleshoot tickets submitted.
• Provide expert technical support.

Skills

Interpersonal skills

Service-oriented communication

Ability to learn new skills

Education

Bachelor's Degree or equivalent

Job description

Cathexisfederal is seeking a dynamic Entry Level Tier 1 Help Desk Specialist in Huntsville, AL. This position involves providing IT support to a federal customer's technical support team and requires an Active Top Secret Clearance.

The ideal candidate will have strong service-oriented communication skills and 0-4 years of experience in Help Desk environments. Benefits include performance bonuses, medical and dental insurance, paid time off, and a 401(k) plan.