Usher - Theaters

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking an Usher - Theaters to greet guests and seat them according to showroom policies while ensuring order and safety during events. You will operate in a fast-paced resort environment, provide accurate information about productions and the showroom, and work a variety of shifts including weekends and holidays, with a strong emphasis on guest service and teamwork.

Experience in guest service and a polished appearance are valued, with 6 months usher or customer

Qualifications

• Excellent English communication in person and written form.
• Strong interpersonal skills with guest-focused mindset.
• Maintain professional appearance per standards.
• Able to work weekends and holidays, varying shifts.
• Minimum 6 months usher or customer service experience.
• Previous resort experience is preferred.

Responsibilities

• Greet and assist guests with theater seating.
• Seat guests according to showroom policies and assist daily operations.
• Maintain a positive attitude with guests during showroom operations.
• Provide information about productions and the showroom.
• Contribute to a safe environment and teamwork.
• Arrive on time in uniform with necessary tools.
• Support guests' needs and provide service.
• Uphold safety standards.
• Maintain regular attendance.
• Perform other related duties as assigned.

Skills

Effective communication

Interpersonal skills

Customer service

Professional appearance

Flexibility with shifts

English proficiency

Education

High School Diploma or equivalent

Job description

Position Overview

The primary responsibility of the Usher - Theaters is assigned to greet and assist guests with theater seating while maintaining order and safety during special events.

The primary responsibility of the Usher - Theaters is assigned to greet and assist guests with theater seating while maintaining order and safety during special events. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Service guests in accordance with Venetian Hospitality Standards, Policies and Procedures.
• Accurately seat guests in accordance with showroom policies and procedures. Assists with the day-to-day operation of the showroom.
• Maintain a positive attitude conversing with guests during daily showroom operations while maintaining productivity.
• Provide accurate information relating to the production, the showroom, and The Venetian Resort. Must comply with all operational requirements as assigned.
• Maintain a positive work environment promoting a team atmosphere and provide assistance to co-workers as needed.
• Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays. Understanding of box office operations, ticketing systems, call center operations.
• Must have at least 6 months usher and/or customer service experience.
• Previous experience in a 4 or 5 star resort is preferred.
• Work in a fast-paced, busy, and somewhat stressful environment.
• Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• 18 years of age.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.