Usher/ Ticket Taker

Hollywood Casino Charles Town; Charles Town (WV); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Job summary

PENN Entertainment in Charles Town, WV, is seeking an enthusiastic usher for the Event Center to assist guests, verify tickets, and guide seating. You will answer event questions, explain promotions, and provide information on casino and dining options.

Ideal candidates bring strong customer service and communication skills, with a professional appearance and the ability to handle guest inquiries diplomatically. Must be 18+ and able to work in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to interact professionally with guests and staff.
• Must be 18 years of age or older.

Responsibilities

• Verify guest eligibility and seating in the Event Center.
• Check tickets and guide guests to seats.
• Answer questions about events, venue, and casino offerings.
• Explain promotions and provide casino/hotel information on request.
• Demonstrate exceptional customer service per company standards.
• Report escalated guest issues and suspicious activity to leadership.
• Maintain knowledge of property information.
• Ensure compliance with regulatory requirements and report issues.
• Maintain confidentiality in all matters.
• Perform all other duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Problem solving

Professional appearance

Guest relations

Education

High school diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Verifies ticket information to ensure guests are at appropriate event and in appropriate seat or section of the Event Center.
• Checks tickets and ushers guests to the appropriate seat in the Event Center.
• Answers any questions that Event Center guests may have about the event including but not limited to event information, location, and casino offerings.
• Explains promotions and provides accurate information about the casino, hotel, and food and beverage outlets to guests upon request.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• All other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or GED required.
• One year of customer service experience preferred.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
• Must have excellent verbal communication and interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.