Usher - Theatre at Resorts World

AEG Worldwide; Las Vegas (NV); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays

Vacation and sick time

401k with company match

Parental leave

Flexible spending and health savings

Wellness offerings

Job summary

AEG Worldwide is seeking an Usher to deliver excellent customer service at events, greet guests, assist with seating, and manage entry points. You will scan tickets, provide directions, and help resolve guest issues while maintaining a professional appearance.

The role requires the ability to work in a fast-paced environment, evenings, weekends, and holidays, with a focus on safety and guest satisfaction. A uniform will be provided for all shifts.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of related work experience.
• Able to work in a fast-paced environment.
• Exhibit a strong commitment to excellent customer service.
• Maintain a neat, clean and professional appearance with assigned uniform.
• Strong interpersonal and communication skills.
• Sound judgement; able to make sound decisions.
• Available to work evenings, weekends and holidays.

Responsibilities

• Assist guests with directions and information, leveraging knowledge of the facility and events.
• Communicate professionally with staff, clients, guests, supervisors and corporate teams on important information.
• Support guests with disabilities in accordance with ADA requirements.
• Remain calm and attentive when addressing guest issues.

Skills

Customer service

Interpersonal skills

Communication

Professionalism

Judgement

Flexible schedule

Education

High School Diploma or equivalent

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

As a member of Guest Services, the Usher is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Essential Functions:

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (must wear assigned uniform provided by management during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Pay Scale: $14.81 - $17.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Full-time:We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications. ADA and Disability Accommodations As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.

AEG Custom Demographic Questions (US)

It is AEG's policy to prohibit unlawful discrimination against any employee or applicant for employment based on any legally protected characteristic, such as race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information or condition, or any other basis prohibited by applicable law. AEG is committed to recruiting, hiring, training and promoting qualified persons to all job positions and to administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations, training, education, and social and recreational programs, in a non-discriminatory manner consistent with this policy. Applicants and employees will be evaluated based on legitimate, nondiscriminatory factors, such as their ability, competence and performance of the essential functions of their positions.