USHER

ViziRecruiter,LLC.; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

ViziRecruiter, LLC. is seeking a Customer Service Representative in San Antonio, Texas. The role involves assisting guests in locating seats and ensuring a positive experience while adhering to service standards. Candidates must possess a High School Diploma and have at least six months of customer service experience. This position requires excellent communication skills and a flexible schedule, including evenings and weekends. The company offers a competitive Total Rewards package including medical coverage and 401(k) matching.

Qualifications

• Minimum six months of customer service experience required.
• Must maintain confidentiality and professionalism.
• Ability to work flexibly including evenings and weekends.

Responsibilities

• Assist guests with locating assigned seating within the venue.
• Notify management of any suspicious or unusual activity.
• Maintain guest service standards as per policy.

Skills

Excellent customer service skills

Strong interpersonal skills

Effective communication skills

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Assists guests with locating assigned seating within the venue.
• Assists guests in locating ticket areas; maintains and follows up on event ticket passes and assigned areas; keeps aisles and walkways clear.
• Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner.
• Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Minimum six (6) months of customer service experience required.
• Must possess excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be able to read, write, speak, and understand English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.