Usher

ASM Global; Saginaw (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

ASM Global in Saginaw, MI is seeking a friendly Guest Services Associate to assist guests, guide seating, and provide accurate information about events.

Responsibilities include answering questions, maintaining venue cleanliness and safety, and assisting with crowd control, with suitability for nights, weekends, and holidays. A high school diploma and at least 6 months in customer service are required.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience.
• Valid driver's license.
• Ability to work with minimal supervision.
• Strong customer service and communication skills.
• Ability to work irregular hours including nights, weekends and holidays.

Responsibilities

• Assist guests with seating and directions.
• Maintain venue cleanliness and safety.
• Provide information about upcoming attractions and events.
• Respond to questions, difficulties, or complaints.
• Report issues to operations staff.
• Stand and walk for extended periods during events.

Skills

Customer service

Communication skills

Interpersonal skills

Irregular hours

Professional presentation

Self-motivation

Education

High school diploma or GED

Tools

Computer skills

Job description

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fills out various forms for scheduling purposes
• Assess area for cleanliness prior to event/clean up and messes prior to doors
• Helps in maintaining a clear walk way for patrons
• Efficiently and courteously distributes information & provides guidance concerning seating and events
• Escort guest to their sections/seats, frequently when the venue is dark.
• Distribute information concerning coming attractions
• Proactively approach guests that may have a question, difficulty, or complaint
• Monitors events and event spaces to watch for potential issues and to ensure the safety of all guests
• Notifies operations staff for assistance when the need arises
• Enthusiastically greet in a friendly positive manner with the public and all levels of management and fellow employees
• Light cleaning of trash and chair removal duties after some events
• Work independently or within groups
• Able to judge and assess situations for immediate appropriate response including alerting staff or emergency personnel
• Dress according to Dow Event Center/Jolt Credit Union Event Park Dress Code Policy
• Know & enforce Dow Event Center/Jolt Credit Union Event Park Policies and Procedures
• Ability to complete an incident form if needed
• Availability to work a minimum of 2 day/events per month
• Other duties may be assigned
• Ability to stand and walk for long periods of time, including up and down stairs.

Supervisory Responsibilities

This position does not have supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or G.E.D.

6 months experience in customer service related field

Valid driver's license required.

Skills and Abilities

Ability to work with minimal supervision

Strong customer services skills

Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management.

Ability to work irregular hours including, nights, weekends and holidays

Professional presentation, appearance and work ethic

Computer Skills

In order to perform this job successfully, an individual should have some computer experience.

Other Qualifications

N/A

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.

Ability to lift and carry up to 10 pounds.

Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.