Usher

Osfashland; Ashland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a renowned theatre arts organization dedicated to delivering world-class performances and fostering a love for the arts. As a vital member of the team, you will be responsible for ensuring a smooth experience for patrons during festival performances. This role emphasizes customer service excellence, effective communication, and a commitment to creating an inclusive environment. With a focus on teamwork and community engagement, you will help uphold the theatre's values while enjoying a dynamic and rewarding work atmosphere. If you have a passion for the arts and a desire to contribute to a vibrant cultural experience, this seasonal position is perfect for you.

Qualifications

• 1 year of customer service experience required.
• Ability to maintain a positive work atmosphere.

Responsibilities

• Admit patrons to performances and enforce theatre policies.
• Communicate instructions to the public in a clear manner.
• Assist patrons with finding their seats.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Ability to Lift 40 Pounds

Job description

Oregon
Headquarters (On Site)
15 S Pioneer St
Ashland, OR 97520, USA

Oregon
Headquarters (On Site)
15 S Pioneer St
Ashland, OR 97520, USA

Responsible for admitting patrons to Festival performances and enforcing the policies of the theatre.

This is a seasonal position with expected end date 10/12/2025

Organizational Background

The Oregon Shakespeare Festival (OSF) was founded in 1935 in Ashland, OR, and has grown from a three-day festival of two plays to a nationally renowned theatre arts organization that presents a rotating repertory season of up to 10 plays and musicals, including illuminating interpretations of Shakespeare, other enduring classics, and new works. OSF productions have been presented on Broadway, internationally, and at regional, community, and high school theatres across the country. OSF received the 1983 Special Tony Award for Outstanding Regional Theatre and is one of the largest nonprofit theatres in the nation with three stages, including an outdoor Allen Elizabethan Theatre.

Statement of Purpose

The Oregon Shakespeare Festival creates world-class theatre, revealing our collective humanity through illuminating interpretations of new and classic plays, and inspiring a love of our art form for current and future generations.

Company Values

• We are committed to working toward inclusion, diversity, equity, and accessibility, creating a space of belonging for all audiences and employees—through concrete actions and systemic improvements.
• We nurture and support our artists, attracting and retaining diverse, innovative talent across the organization.
• We believe in the transformational power of collaborative artmaking and performance.
• We recognize the importance of responsible stewardship of resources and sustainable business, financial, and environmental practices.
• We serve the public good and engage with and respect our community of artists, audiences, staff, local citizens, patrons, donors, and the greater theatre community worldwide.

Principal Duties and Responsibilities (Essential Functions**):

• Reads and deciphers tickets to the various theatres.
• Observes the audience for their protection and for the protection of the performance.
• Communicates instructions and directions to the public in a positive, clear and calm manner.
• Recognizes persons with disabilities and knows the appropriate approach, response and aid.
• Knows emergency procedures for all theatres.
• Assists patrons with finding their seats.
• Dispenses and carries programs.
• Demonstrates a commitment to excellence.
• Attends OSF training sessions for Sexual harassment, ED&I, ADA, emergency evacuation.
• Actively participates in team building and toward creating a work environment of welcome, support and equal respect so the team can work at the peak of energy, ability, and inspiration.

Other duties and responsibilities:

• Possesses a knowledge of OSF history, facilities and current events.
• Presents a professional appearance.
• Available for on call shifts.

Supervision Received: Front of House Manager

Supervision Exercised: NA

Minimum Qualifications & Skills:

Work Experience: 1 year customer service experience.

Physical Ability:

Ability to lift and carry 40 pounds; must be able to sit and stand for long periods of time; job involves bending while standing; ability to access all lobby and house areas of the theatre.

Hours and workdays are varied, applicants must be available for both afternoon and evening performances. Shifts range from 3 to 6 hours long

Other Skills, Ability and/or Knowledge:

Good interpersonal and communication skills; ability to deal with the public in a calm, efficient and pleasant manner; ability to work late, and irregular hours. Ability to maintain a positive work atmosphere by behaving and communicating in a manner that gets along with clients, customers, coworkers and managers.

Pay rate: $16.17 hourly

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.