User Tech Support Specialist — Fast, Friendly IT Helpdesk

Gogulfwinds; Pensacola (FL); Hybrid; USD 35,000 - 44,000; Full time

Benefits offered by this job

11.5 paid federal holidays

PTO 18 days for new hires

Volunteer time 16 hours

Medical, dental and vision coverage

Employer-paid life insurance

401(k) with company match

Pension plan

Tuition reimbursement

Wellness programs

Job summary

Gulf Winds is seeking a User Technology Specialist in Pensacola, FL to be the first point of contact for user tech issues, delivering tier-one hardware, software, and application support. You will follow procedures, respond quickly, and keep systems secure and compliant while maintaining high service levels.

The role covers ticket handling, system imaging, documentation, and collaboration with internal teams and vendors to resolve issues and deploy enhancements.

Qualifications

• Two-year college degree or equivalent training.
• Strong knowledge of Windows/Office 365 tools and AD.
• Experience in desktop support, imaging, and MDM.
• Good written and verbal communication in English.

Responsibilities

• Remediate technical issues and monitor tickets to meet SLAs.
• Fulfill approved enhancement requests and perform PC imaging.
• Write end-user guides and maintain CMDB inventory.
• Maintain expertise in customer service and desktop support.
• Support Incident Management and coordinate with vendors as needed.
• Perform other job related duties as assigned.

Skills

Active Directory

O365 Email Service

MS Teams

Intune MDM

Virtualization Technologies

Networking

Scripting

Workflow

English proficiency

Education

Two-year college degree

Certification or licensing

Vendor training courses

Job-specific skills via apprenticeship

Tools

Active Directory

O365

Intune MDM

MS Teams

Desktop Imaging

Virtualization

Networking

Job description

Gulf Winds is seeking a User Technology Specialist in Pensacola, FL to be the first point of contact for user tech issues, delivering tier-one hardware, software, and application support. You will follow procedures, respond quickly, and keep systems secure and compliant while maintaining high service levels.

The role covers ticket handling, system imaging, documentation, and collaboration with internal teams and vendors to resolve issues and deploy enhancements.