Senior Technology Specialist - IT Support Lead

Gulf Winds Credit Union; Pensacola (FL); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid federal holidays

PTO starting at 18 days

Job summary

Gulf Winds Credit Union seeks a User Technology Specialist to serve as the first point of contact for user technical issues in a Pensacola, FL office. The role provides tier-one hardware, software, and application support with a focus on minimizing downtime and maintaining security and compliance.

Five years of related experience, knowledge of credit union operations, and extensive Microsoft Intune proficiency are required, along with a two-year degree or equivalent training.

Qualifications

• Five years of similar or related experience.
• Knowledge of Credit Union operations and technology stack.
• Previous financial institution and desktop technology experience preferred.
• Extensive knowledge of Microsoft Intune.

Responsibilities

• Remediates technical issues submitted to the team and monitors the ticket queue to ensure timely response and SLA adherence.
• Fulfills approved enhancement requests including user moves/adds/changes, PC imaging, hardware deployment, software installation, and remote hands support.
• Writes and develops end-user guides and documentation to support objectives and maintains CMDB inventory assignments.
• Maintains expertise in customer service, applications, and desktop systems support.
• Supports Incident Management to ensure timely response, notifications, and escalations with internal teams and vendors.

Skills

Credit Union operations knowledge

Desktop technology experience

Microsoft Intune expertise

Customer service mindset

Education

Two-year college degree

Vendor certifications or licensing

Apprenticeship program skills

Tools

Microsoft Intune

Job description

Gulf Winds Credit Union seeks a User Technology Specialist to serve as the first point of contact for user technical issues in a Pensacola, FL office. The role provides tier-one hardware, software, and application support with a focus on minimizing downtime and maintaining security and compliance.

Five years of related experience, knowledge of credit union operations, and extensive Microsoft Intune proficiency are required, along with a two-year degree or equivalent training.