User Support & Training Coordinator

Socket.dev

Little Rock (AR)

On-site

USD 60,000 - 99,000

Full time

3 days ago

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Job summary

Arkansas Department of Education seeks a User Support Coordinator to ensure smooth operation of user support services by coordinating tasks, scheduling, and workflows. You will work closely with the User Support Manager to meet users' technical needs promptly and resolve issues.

In addition, you will help develop training materials and provide first-line troubleshooting. The role requires strong organization, ability to communicate technical information to non-technical users, and experience

Qualifications

Associate degree in information technology, computer science, or related field or equivalent work experience preferred.
Two years of experience in a technical support role, preferably in a government or large organization.

Responsibilities

Coordinate scheduling and prioritization of user support requests.
Serve as the point of contact for user support requests and ensure timely responses.
Track and document issues in helpdesk systems with accurate reporting.
Assist in developing and updating training materials for staff and end users.
Provide first-line troubleshooting for routine technical issues.
Escalate unresolved issues to higher-level support staff.
Analyze support trends to identify recurring issues.
Ensure resources are allocated to meet user demands.