User Support Coordinator

DGS Office of External Affairs; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Arkansas Department of Education is seeking a User Support Coordinator to coordinate technical support services, manage helpdesk workflows, and serve as a primary contact for user support requests.

The role includes scheduling tasks, troubleshooting issues, documenting cases in ticketing systems, and escalating complex problems to senior staff as needed.

Qualifications

• Associate degree or equivalent work experience.
• 2 years of experience in a technical support role.
• Experience in government or large organizational settings preferred.
• Strong organizational/time management skills.
• Familiarity with ticketing systems and tracking tools.
• Excellent customer service and attention to detail.

Responsibilities

• Coordinate support tasks and scheduling.
• Troubleshoot technical issues.
• Document problems in ticketing systems.
• Escalate complex issues to higher-level staff.

Skills

Organizational skills

Time management

Customer service

Troubleshooting

Ticketing familiarity

Attention to detail

Education

Associate's degree in IT or related field

Equivalent work experience

Tools

Helpdesk ticketing systems

Job description

The User Support Coordinator at the Arkansas Department of Education coordinates technical support services, manages helpdesk workflows, and serves as a point of contact for user support requests. The role involves scheduling support tasks, troubleshooting technical issues, documenting problems in ticketing systems, and escalating complex issues to higher-level support staff.

Key qualifications:

• Associate's degree in information technology, computer science, or related field, or equivalent work experience
• Two years of experience in a technical support role, preferably in government or large organizational setting
• Strong organizational and time management skills
• Knowledge of operating systems, applications, and troubleshooting techniques
• Familiarity with helpdesk ticketing systems and tracking tools
• Excellent customer service skills and attention to detail