IT Systems Analyst – Chattanooga

Miller & Martin International; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Miller & Martin PLLC is seeking an IT Systems Analyst for our Chattanooga office. You will provide level 2 support for firm applications including Windows 11, M365 Apps, iManage Work, and more, while resolving helpdesk tickets and maintaining hardware configurations.

Ideal candidates have an Associate’s degree in CIS or equivalent certs (A+ or Microsoft). Excellent communication and customer service skills are essential for success in this professional, on-site environment.

Qualifications

• Associate’s degree in CIS or equivalent certification.
• Must have strong written and verbal communication.
• Customer service oriented with professional demeanor.
• Ability to work well in a team and stay organized.
• Experience with Windows 11, M365 Apps and iManage Work.

Responsibilities

• Provide level 2 end-user support for all firm applications and tickets.
• Set up, image, and maintain computers with hardware/software configurations.
• Deploy and maintain printers and manage server print queues.
• Maintain mobile devices via Microsoft Intune and coordinate video conferences.

Skills

Written communication

Verbal communication

Customer service oriented

Team collaboration

Organizational skills

Education

Associate’s degree in CIS

A+ or Microsoft certification

Tools

Windows 11

M365 Apps

iManage Work

Microsoft Intune

Video conferencing equipment

Job description

Miller & Martin is seeking a talented IT Systems Analyst to join our Chattanooga office. If interested, please send resume to Yolanda Irby .

Provide level 2 hardware and software support for end users.

Duties and Responsibilities

Primary Duties:

• Provide high-quality application support as a specialist for all firm applications including but not limited to: Windows 11, M365 Apps, iManage Work document management, and others.
• Provide level 2 support to resolve helpdesk problem tickets.
• Setup, image and maintain computers, including hardware and software configurations.
• Deploy and maintain printers including server print queue management and general hardware maintenance of printers.
• Relocate IT equipment as necessary.

Other Duties

• Maintain and administer mobile devices through Microsoft Intune.
• Video conference coordination and equipment operation.

Position Requirements

• This is an on-site position in our Chattanooga office.
• This is a professional environment, and the ideal candidate will represent himself or herself in a manner fitting a professional environment.
• Must have excellent written and verbal communication and people skills.
• Must be customer service oriented and quality driven.
• Ability to work in a team environment. Good organizational habits are not only to keep up with tasks, but to keep a clean, efficient work environment.
• Associate’s degree in computer information systems or equivalent industry certification such as A+ or similar Microsoft certification.

Miller & Martin PLLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified candidates will receive consideration for employment without regard to race; color; religion; national origin; sex; sexual orientation; gender identity and/or expression; age; disability; citizenship status; military service obligations or any other category protected by applicable federal, state or local law.