Associate Technical Support Representative

MillerKnoll, Inc.; Chicago (IL); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Vision coverage

401(k)

Paid time off

Life Insurance

Job summary

MillerKnoll is seeking an Associate Technology Support Rep (L2) to provide on-site hardware and software support at the Chicago location and remote tech help for associates. You will diagnose issues, maintain documentation, and assist in deploying new hardware and software, with travel to other Chicago-area sites as needed.

Ideal candidates have 1–2 years in tech support or a Bachelor's degree, strong troubleshooting, and solid interpersonal and communication skills to serve a diverse user base

Qualifications

• 1-2 years of technology support experience in a larger environment or a Bachelor's Degree.
• Knowledge of MS Office, Windows, macOS and related hardware.
• Experience with manufacturing and warehouse technologies.
• Strong troubleshooting, organizational and detail orientation.
• Strong interpersonal, communication and customer-focus skills.
• Ability to communicate remotely using Teams and Outlook.

Responsibilities

• Provide on-site hardware and software support at the Chicago Area location.
• Provide remote technology support for associates.
• Respond to user inquiries via phone, email, chat, or in-person.
• Diagnose and troubleshoot hardware, software, network, and IT issues.
• Log and track incidents using the ticketing system.
• Prioritize and escalate issues to appropriate teams after troubleshooting.
• Collaborate with teams to resolve complex problems.
• Provide guidance on technology systems and applications.
• Maintain documentation of support activities and solutions.
• Assist in deployment and configuration of new hardware/software.
• Travel to other MillerKnoll locations in the Chicago area.

Skills

MS Office

Windows

macOS

Enterprise software

Related hardware

Troubleshooting

Customer focus

Communication

Detail orientation

Remote communication tools

Education

Bachelor's Degree

Tools

MS Teams

Outlook

Job description

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Associate Technology Support Rep (L2) is responsible for core onsite work including walk-up & in-person user support, physical incident resolution on manufacturing floors and offices, PC configuration, imaging, and application installation and troubleshooting.

Key Responsibilities:

• Providing on-site hardware and software support at the primary assigned location – Chicago Area.
• Providing remote technology support for associates.
• Responding to user inquiries and providing technical assistance via phone, email, chat, or in-person.
• Diagnosing and troubleshooting hardware, software, network, and other IT-related issues.
• Logging and tracking incidents or service requests using our ticketing system.
• Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.
• Collaborating with colleagues and other technology teams to resolve complex technical problems.
• Providing guidance and instructions to end-users on the use of technology systems and applications.
• Maintaining accurate documentation of support activities, procedures, and solutions.
• Assisting in the deployment and configuration of new hardware and software.
• Travel to other MillerKnoll locations in the Chicago area will also be required.

Essential Skills and Experience:

• 1-2 years of technology support experience, ideally in a larger environment OR Bachelor's Degree
• Knowledge of MS Office products, Windows, macOS and other enterprise software and related hardware.
• Experience with manufacturing & warehouse technologies
• Strong troubleshooting skills.
• Must be organized and detailed oriented.
• Strong interpersonal skills and customer focus.
• Strong communication skills.
• Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.

Overall, a Technology Support Representative (L2) plays a crucial role in ensuring smooth operations and resolving IT-related issues to minimize downtime and optimize user productivity within the MillerKnoll organization.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work.

We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $55,717.50 - $73,370.00.

Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work.

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.