Applications Support Specialist (IT)

Moraine Valley Community College; Palos Hills (IL); Vor Ort; USD 54.000 - 72.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision

Life insurance

Disability insurance

Tuition reimbursement

Tuition waiver

SURS Retirement plan

Vacation Days

Holidays

Sick Leave

Personal days

Bereavement days

Zusammenfassung

Moraine Valley Community College is seeking an Applications Support Specialist (IT) to maintain and support third-party applications that integrate with Ellucian Colleague ERP. You will work on-site at the Main Campus in Palos Hills, IL, providing technical support and collaborating with IT staff to implement software updates.

The role requires a Bachelor's degree and 1–3 years in end-user computing, with strong communication and analytical skills.

Qualifikationen

• Bachelor's degree required.
• 1-3 years’ experience in an end-user computing environment.
• Experience with PC and/or Apple Mac microcomputers.

Aufgaben

• Maintain and support 3rd-party applications integrated with Ellucian Colleague ERP.
• Collaborate with vendor support to resolve application issues.
• Work with IT staff to implement and maintain 3rd-party software.
• Provide technical support over the phone and in person.
• Assist testing and integration of 3rd-party apps with the college ERP.
• Document third-party application processes and procedures.

Kenntnisse

Communication skills

Analytical thinking

Independent work

Customer service

Ausbildung

Bachelor's degree

Tools

Ellucian Colleague

CRM systems

Ticketing systems

Jobbeschreibung

Job Title: Applications Support Specialist (IT)

Department: Application & Web Service

Work Location: Main Campus

Duties: Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and/or enhance the functionality of the college’s ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. Responsibilities include the following.

1. Primary responsibility is third party software maintenance, administration, support and customer service.
2. Work with vendor support personnel to resolve application issues.
3. Work with other Information Technology staff to implement and maintain 3rd party software.
4. Provide technical support over the phone and face-to-face
5. Assist in testing and integrating 3rd party applications with the college ERP.
6. Document third party application processes and procedures.
7. Assist with software maintenance and activities.
8. Assist in training college staff on installed software.
9. Become familiar with available help resources
10. Stay updated on campus technology changes.
11. Direct calls to appropriate MVCC staff as necessary.
12. Performs other related duties as assigned.

Education/Experience: Bachelor's degree. Minimum of 1-3 years’ experience working in an end-user computing environment, and experience with PC and/or Apple Mac microcomputers required.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of computer operating system concepts and operation
• Knowledge of commonly used software, such as the Microsoft Office suite; hardware, and other equipment
• Knowledge of ERP, Ellucian Colleague and other systems helpful
• Knowledge of CRMs and ticketing systems is helpful
• Above average communication skills, and professional demeanor
• Ability to work responsibly with or without direct supervision
• Demonstrated analytical ability to logically approach problems

Position Status: Full Time

Hours: General hours: Monday – Friday 8:00 am to 5:00 pm
Location: Palos Hills, Illinois (USA)

*This is a primarily on-site position. Alternative hybrid work schedule/remote opportunities may be available as applicable after probationary period. On call 24 hours a day – 7 days a week for emergencies. Employees must be a resident of IL/IN or reciprocal state. Sponsorship is not available.

Salary/Wage: $54,160-$72,198 (plus exceptional benefits)

Hourly/Salary: Salaried

Benefits: FT Professionals Position

Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:

• Health, Dental, Vision
• Life insurance, Optional life
• Disability insurance
• Tuition reimbursement
• Tuition waiver
• SURS Retirement plan
• Vacation Days
• Holidays
• Sick Leave
• Personal days
• Bereavement days
• Tax-sheltered annuity plans

Visit our site to review specific benefits and eligibility criterion for this position/category at www. morainevalley.edu/hr

Review of Applications Begins: 08/17/2026

Posting Number: AP00576P

Open Date: 08/10/2026

Open Until Filled: Yes