Technical Engineer (IT-User Support Services) - IL USA
Moraine Valley Community College
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Benefits offered by this job
Job summary
Qualifications
- 1-3 years in an end-user computing environment.
- Preferred Microsoft, Apple, VMware, and/or Cisco certifications.
- Familiar with various software packages and programming languages.
Responsibilities
- Troubleshooting, installation, and repair of computing devices.
- Providing first and second level user support.
- Maintaining asset tracking and documentation.
Skills
Education
Tools
Job description
Please apply online with required documents and assure you have submitted the application. A confirmation email will be sent to you. For questions, please contact Human Resources at hr@morainevalley.edu or 708-974-5704.
Position Information
Job Title: Technical Engineer (IT-User Support Services) - IL USA
Classification Title
Department: Client Services
Work Location: ALL SITES
Under the direction of the Manager of User Support Services, the Technical Engineer is a member of the User Support Services Technical team. This position maintains and installs advanced high-level client service systems, such as VDI, SCCM, AD, JAMF, Unfollow settings, Life‑Cycle Management, Print management systems, classroom technologies, and much more. Responsibilities include troubleshooting, installation, diagnosing, and repairing of computing devices. As part of the USS Technical Team, they provide both 1st and 2nd level end‑user support for technology hardware and applications. The Technical Engineer is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
- Provides superior customer service.
- Identifies new approaches to solving issues and improving processes with technology.
- Provides for the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.
- Recommends the selection, installation, and use of appropriate software and operating systems.
- Responsible for the execution of college computing governance and client security.
- Assists personnel and other departments in the training of faculty and staff on hardware and software.
- Completes repairs, upgrades, and Life Cycle Management of all computing devices.
- Is an expert in using the IT service management (ticketing) tool.
- Maintains asset tracking and documentation.
- Follows procedures for disposal and donations of hardware.
- Significant amount of lifting and installing of devices (e.g., Computers, printers, copiers, etc.).
- May be required to assist users anywhere on campus, including remote sites.
- Troubleshoots all customer service calls, walk‑ins, trouble tickets/email.
- Uses remote access tools for troubleshooting.
- Uses and understands all USS troubleshooting tools and methods fluently.
- Responsible for completing day‑to‑day tasks and field tickets.
- Maintains academic classroom lab software and images.
- Responsible for multiple support servers, including maintenance and upgrades (including but not limited to – SCCM, Print, Microsoft, Apple, JAMF, etc.)
- Knowledge of USS systems at an administrator level. Able to install, configure, and provide training to others.
- Maintains and configures group policies and desktop control software.
- Responsible for testing of installs, patches, and upgrades are completed before deployment.
- Coordinates warranty hardware problems with third‑party vendors or manufacturers.
- Assists with the duties of other IT departments as needed or directed.
- Keeps the USS Assistant Manager informed of all issues, plans, and project updates.
- Responsible for the deployment and testing of all approved Microsoft Office 365 applications.
- Completes necessary testing, planning, and integration of new IT solutions for various platforms.
- Provides advanced training needed for the engineering/Analyst/ support team for multiple systems.
- Keeps up with necessary updates and upgrades as they become imminent in the environment.
- Manages Apple-based and Microsoft-based systems using Jamf Pro and SCCM with updates and application deployments.
- Completes and oversees scheduled maintenance for different systems used to manage resources with the environment.
Performs other duties as assigned.
- Bachelor’s degree (BA/BS) in Computer Science or related field.
- One to three years (1‑3) in an end‑user computing environment.
- Microsoft, Apple, VMware and/or Cisco certifications preferred.
Please be sure to list your qualifications and a minimum of one year full‑time equivalent experience on your resume and application.
- Solid knowledge of Microsoft and Apple based computing devices and software, including Apple-based and Microsoft-based systems using Jamf Pro, SCCM, and Intune with updates and application deployment.
- Familiar with programs, languages, and supported software packages.
- Ability to read and comprehend instructions, technical procedures, short correspondence, and memos.
- Must have demonstrated analytical ability to logically approach problems.
- Must be able to communicate and interact effectively with administration, faculty, staff, vendor representatives and the general public. Other duties may be assigned.
Full Time
General Hrs:
Monday‑Friday
8:00 am to 5:00 pm
Note: Sponsorship not available. Requires residency in IL/Indiana or reciprocal state. This is an onsite position, however hybrid remote opportunities may be available upon completion of introductory period as appropriate/as approved.
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:
- Health, Dental, Vision, Life insurance
- Optional life: Disability insurance
- Tuition reimbursement; Tuition waiver
- SURS Retirement plan
- Vacation Days; Holidays; Sick Leave; Personal days; Bereavement days; Tax‑sheltered annuity plans
Visit these links to learn more about specific benefits for this position:
- Benefit Highlights
- Benefit Guide – Details
02/13/2026
01/26/2026
Open Until Filled Yes
Please apply online with required documents and assure you have submitted the application. A confirmation email will be sent to you. For questions, please contact Human Resources at hr@morainevalley.edu or 708‑974‑5704.
- * How did you hear about this employment opportunity?
- Chicago Tribune
- HigherEdJobs
- InsideHigherEd
- Chronicle of Higher Education
- MVCC Website/Posting
- Employee of MVCC
- Other
- No Response
- * Are you a State Universities Retirement System (SURS) annuitant and currently receiving a monthly annuity?
- YES
- NO
- * Do you have the minimum of a Bachelor’s degree in Computer Science or related field?
- YES
- NO
- * Do you have one to three years in an end‑user computing environment?
- YES
- NO
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